CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

Beyond Philosophy

NOVEMBER 14, 2017

Richard Branson and Herb Kelleher never studied HR theory or staff management principles. Both understand (in the case of Sir Richard at Virgin Group) and understood (in the case of Herb Kelleher at Southwest Airlines) the value of putting people and customers first, HR practice second.

Airlines 218

Airlines Consulting Consulting Enterprise 218

Maru Group

JUNE 10, 2021

These principles of speed and depth are core to the Maru software ecosystem and are central to the delivery of understanding executed by our users either within the enterprise or via our advisory experts. This model of Discovery, Classification and Sentiment (see diagram) delivers against core objectives for the enterprise.

Best practices 52

Best practices Customer Experience Enterprise Feedback 52

Vistio

JULY 11, 2022

Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd. Welcome Steven, can I record this call for quality assurance? Absolutely Hailey. And thank you for having me on this beautiful Wednesday morning here in Northern Virginia. Thank you so much for being with us. I think it’s a complicated industry.

Technology 52

Technology Self service Contact Center Analytics 52