Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

NobelBiz

JANUARY 9, 2024

Effective communication is pivotal for the business landscape. Adopting a robust and scalable communication solution aligned with business objectives begins with understanding these technologies. It leverages physical copper wires to connect your business with the public switched telephone network (PSTN).

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

Momentum Telecom

MARCH 2, 2024

Cloud voice solutions are no longer just a trend. An estimated 70% of businesses will leverage cloud telephony services by the end of 2023 ,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Can Your Phone System Scale With Your Business?

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

Fonolo

FEBRUARY 21, 2023

It’s the right solution for many, but there are questions to be answered before you know whether SIP trunking is right for your contact center. In telecom, a trunk is a set of connections that serves multiple users and carries many phone calls at a time. Think of a SIP trunk as the online version of a phone line.

Interactive Voice Response 142

Interactive Voice Response voip Contact Center Telecommunications 142

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

NobelBiz

AUGUST 22, 2023

Unlike traditional phone systems, VOIP operates by converting your voice into packets of data, transmitting them over the web, and reassembling them at the destination. Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes.

voip 98

voip Telecommunications Contact Center Contact center software 98

VirtualPBX

MARCH 7, 2024

Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challenges. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

VirtualPBX

SEPTEMBER 14, 2023

Guest Blog from Sphinx Solution Nowadays, a solid communication system is the key to any business success. Whether you have a startup or an enterprise-grade business, cost-effective & efficient communication systems help you achieve long-term success. Let’s get started on transitioning your business. What is VoIP?

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voip CRM Consulting Consulting 105

NobelBiz

JANUARY 30, 2024

Are you struggling with overcoming Call Blocking for your Call Center Business? It’s clear by now that maintaining uninterrupted channels for outbound calling is vital for any business that is aiming to grow, especially call centers. That being said, call center blockage is one of the critical issues in customer service.

Call Center 104

Call Center Interactive Voice Response Telecommunications Contact Center 104

TeleDirect

OCTOBER 23, 2023

This technology went mainstream in the early 2000s and has steadily gained traction in the business sector. According to Business News Daily , over one-third of businesses use a VoIP phone system today. What Is a VoIP Phone? These phones work anywhere, whether in a boardroom, at an off-site meeting or from home.

voip 62

voip Wireless call center solutions Call Center 62

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. These systems enable voice communication over the internet rather than traditional phone lines, offering significant cost savings, scalability, and flexibility.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

VirtualPBX

SEPTEMBER 14, 2022

If you are looking to switch to an internet-based phone system, understanding the key differences between Voip vs SIP Trunking will allow you to pick the best communication solution for your business. While SIP Trunking and VoIP have some similarities, they are not the same. What is SIP Trunking?

voip 98

voip Wireless Call flow Technology 98

VirtualPBX

OCTOBER 25, 2023

In today’s interconnected world, international calls have become an essential part of our personal and business communications, bridging the gap between distant relationships and fostering global business connections. Dialing Mexico from the USA Calling Mexico from the USA is a straightforward process.

Personalization 59

Personalization Accountability Technology 59

VirtualPBX

MARCH 7, 2024

Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challenges. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

Interactions

APRIL 26, 2024

In today’s busy, crowded world, good experiences drive loyalty. And with an endless variety of choices and never enough time, consumers will quickly move on if a business doesn’t provide frictionless, memorable, respectful, and — above all — human-centered customer service experiences. That customer could be calling any business.

Scripts 62

Scripts Customer centricity Chatbots Technology 62

Hodusoft

MARCH 10, 2022

The changing landscape of business communications accelerated technological innovations in the telecom space. The last two decades witnessed a rather fast adoption of internet phones (IP phones) and a switch to a multi-tenant IP PBX across industries. They are essentially VoIP providers that serve other businesses and end-users.

voip 98

voip Enterprise Finance Wait times 98

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one?

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

VirtualPBX

JUNE 15, 2023

Effective communication plays a pivotal role in the success of any business. Recognizing this, VirtualPBX, a leading provider of advanced business communication solutions, is thrilled to unveil two groundbreaking texting features that are set to revolutionize inbound SMS and automated marketing capabilities.

Marketing 98

Marketing Management Customer Experience 98

Integrity Solutions

DECEMBER 11, 2023

At Integrity Solutions we define prospecting as the process of proactively identifying and contacting potential customers whose problems you can help solve. While we typically think of cold calling in terms of phone calls, depending on the industry, it can also involve digital outreach and even in-person visits.

Sales 98

Sales Accountability Coaching Marketing 98

NobelBiz

DECEMBER 11, 2023

Effective call flow management has the potential to revolutionize customer service, sales, and overall business operations. Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center. The call flow connects the caller to an agent with the necessary skills.

Call flow 106

Call flow Interactive Voice Response Customer Experience Contact Center 106

Fonolo

AUGUST 31, 2021

Some companies have long contact pages, with hundred phone numbers linking to every department or important person. Imagine scrolling through that list, getting the wrong number, and having to try another one. A call routing system is the industry standard solution to this. How frustrating! DID YOU KNOW? Fixed order.

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Best practices Abandon rate Interactive Voice Response Call Center 152

Hodusoft

JULY 13, 2022

How Does An IP PBX System Help Real Estate Businesses Thrive? In today’s competitive environment, effective communication is imperative for business success including real estate and this can only be achieved by investing in modern software like IP PBX System. What is an IP PBX System?

Real estate 105

Real estate voip Interactive Voice Response Finance 105

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Our technology offers tremendous business value.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

Call Experts

SEPTEMBER 22, 2023

In life and business, communication is vital, which is why today we’re deciphering ‘call forwarded unconditionally’ and what it means for your calls. Whether for personal or professional reasons, we rely heavily on our phones to connect with others. Call forwarding typically comes in the three main variations below.

call center professionals 59

call center professionals Healthcare Call Center outsourcing 59

aircall

DECEMBER 19, 2022

Vonage is a business phone solution with a clear goal: to build experiences throughout the customer journey, connecting employees with clients and their teams. While it’s a long-established VoIP brand, its broad appeal might not lend it the specialization and feature-driven focus that your business needs.

voip 62

voip Analytics APIs Interactive Voice Response 62

Spearline

OCTOBER 28, 2021

It’s no surprise to hear that cloud-based PBX phone systems have become increasingly popular. The flexibility to add users and features to a powerful phone system is particularly appealing to businesses around the globe. Cloud solutions can significantly reduce operational complexity and costs. Cloud PBX, (a.k.a.

Telecommunications 98

Telecommunications voip Call flow Enterprise 98

Hodusoft

JANUARY 11, 2022

2022 Checklist on How to Choose the Best Auto Dialer for Your Business. Selecting the most appropriate products and services can be a challenging task for small and large businesses, which can be accomplished only after years of hard work and concentration. What to look for when choosing an autodialer for your business.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

TeleDirect

OCTOBER 23, 2023

And while technology has redefined whole industries, your clients still want real connections. So, why do so many businesses still rely on voicemail? Business call forwarding ensures every call is answered and every customer receives the best customer service and support. For some clients, that means 24/7 support.

Customer Support 62

Customer Support Business Process Outsourcing outsourcing Call Center 62

Customer Service Life

DECEMBER 4, 2023

Here’s what the customer said: Having a customer service number to contact you would be nice. For a bit of context, it is true that we don’t publicly post a contact phone number on our website — but we do call customers if they ask for it. So in the end, the customer didn’t need a phone call. Keep up the great service!

Contact Center 100

Contact Center Self service Personalization Accountability 100

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. In this article, we will discuss what the WhatsApp ticketing system entails, why you should use it, and the easy way to set it up for your business. Here’s how!

APIs 52

APIs Chatbots Multichannel Accountability 52

JustCall

APRIL 9, 2024

Feeling stuck spending countless hours on the phone, battling busy signals and dead ends? These innovative software solutions tackle the biggest frustrations of traditional phone calling. No more wasting precious time manually dialing numbers or getting stuck in voicemail purgatory. VoIP dialers can help you here.

voip 40

voip Sales Scripts CRM 40

Hodusoft

DECEMBER 13, 2023

Businesses that have started adopting hosted IP PBX telephony systems are way ahead of the curve compared to their competitors. In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. Read on to know more.

CRM 64

CRM Best practices Technology Management 64

Hodusoft

AUGUST 4, 2021

As things change in the post-vaccinated world, business leaders need to find a way of adapting to the ‘new normal. During the peak of the Covid-19 pandemic customers in the US queued up for hours on the other end of the phone on busy call center lines. Key Features – Hybrid Workforce Solution from HoduSoft.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98