Cisco - Contact Center

NOVEMBER 17, 2023

For professionals of many sectors, fall is the season for a marathon of conferences, panels, webinars and events. For the climate sector, this is no exception and Climate Week NYC kicked it off with… Read more on Cisco Blogs

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Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Education 78

Education Sales Advertising Marketing 78

Spearline

OCTOBER 18, 2021

Our explainer video explains what the standard conference test is and how Spearline can help you identify issues on your conferences before your customers do. The post Standard Conference Test – Spearline Tests Explained appeared first on Spearline.

Call flow 98

Call flow Customer Experience Management 98

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. SQM Customer Experience Conference, Coeur d’Alene, ID. We’ve got you covered.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Beyond Philosophy

OCTOBER 19, 2018

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions.

Customer Experience 186

Customer Experience 186

Cisco - Contact Center

MAY 22, 2023

Cisco hosted its first-ever Black-owned Partner and Supplier Conference in Atlanta, Georgia on April 25. Word on the street is that it was a huge success, but today I’m checking in with event o… Read more on Cisco Blogs

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Contact Center Pipeline

JUNE 21, 2019

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast.

Contact Center 100

Contact Center Call Center 100

VirtualPBX

APRIL 1, 2021

Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works. You don’t want to end up booted from the conference.

Morale 98

Morale Metrics Personalization 98

Transparent BPO

FEBRUARY 23, 2023

Developing Your Talent Pipeline and Other Hot Topics Training, leadership development, learning and performance professionals came together in Orlando for the 46th Annual Training Conference & Expo.

Contact Center 62

Contact Center outsourcing Customer Service Customer Experience 62

Cisco - Contact Center

MARCH 1, 2023

One intern who I met at the Women in Cybersecurity Conference (WiCyS) will always stand out to me because I had a front row seat to her career journey from Cisco intern to an amazing team member:… Read more on Cisco Blogs

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Jon Arnold

APRIL 5, 2022

Next week, I’ll be in Las Vegas for the Channel Partners Conference , and am moderating two sessions with UCaaS themes. Been a long time since doing a “next stop” blog post, but it’s looking like we’re finally back to travel for industry events. This post is a shout-out for the second one, on Wednesday, April 13 at 10:45am.

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ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

Spearline

SEPTEMBER 30, 2021

The post The benefits of conference testing appeared first on Spearline. We proactively test toll and toll-free numbers for connectivity, audio quality, and more globally. For further information, or if you have any questions, please get in touch with us. .

Telecommunications 98

Telecommunications Marketing Personalization Management 98

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you. If you are in the urge of exploring the next wave on the web, this conference will help!

SaaS 52

SaaS Education Technology Marketing 52

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Call Center 265

Call Center Technology Best practices Analytics 265

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Engineering Education 108

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

Journey mapping 140

Journey mapping Metrics Contact Center Benchmark 140

Jon Arnold

OCTOBER 26, 2022

Their annual conference is mostly for members, so it’s not really a public event, but the challenges facing consultants aren’t all that different from mine as an independent analyst. That’s the story from the conference here in Dallas, and I’ll leave you with a few photos. Later, my lock note talk. Best for last?

Consulting 59

Consulting Consulting Technology 59

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

VirtualPBX

JULY 16, 2020

This includes our VirtualPBX Mobile Softphone that allows you to hold web conferences while on the go. Our Video Calling feature is still in beta testing, and we’re happy to report that the VirtualPBX Softphone is able to create video conferences between two and more callers. Web Conferences With VirtualPBX.

voip 88

voip Enterprise Personalization 88

TCN

DECEMBER 5, 2023

The post TCN to Host Third Annual C3 User Group Conference: A Premier Event for the Contact Center Industry appeared first on TCN. George, Utah – December 5, 2023 – TCN, Inc., a global provider of a.

Contact Center 59

Contact Center 59

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaborate, innovate, and succeed. Our Path Forward – Together.

Contact Center 68

Contact Center Consulting Consulting Technology 68

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

SaaS 52

SaaS Education Best practices Marketing 52

VirtualPBX

JUNE 24, 2020

What you can read here today is a profile of several Yealink video conference desk phones. These desk phones are marketed to business professionals and small groups that need to complete video conferences, and it has proven an excellent phone for working with our new service. Audio and VoIP Features.

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voip Marketing 80

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Callminer

AUGUST 31, 2020

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!

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WiserOwl Blog

JANUARY 17, 2023

Columbus, Indiana, January 17th, 2023 — WiserOwl, will sponsor the upcoming 21st Annual NECCF Conference & Expo at Gillette Stadium in Foxborough, MA, to be held on June 13th, 2023. This highly anticipated event showcases the latest in technology and innovation for the contact center industry.

Contact Center 52

Contact Center Technology 52

AWS Machine Learning

AUGUST 28, 2023

As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. The winning teams were led by Peter Ma, Ben Welner, and Ei Coltin, who were all awarded prizes at the opening ceremony of the Data Science Conference at USF.

Engineering 70

Engineering Education Accountability Technology 70

Nexmo

AUGUST 23, 2019

In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. Create a Conference Call With Java. Gradle will create the App class in the src/main/java/conference/call folder. The example code is on GitHub. Prerequisites. Finally, you’ll need the Nexmo CLI installed.

Call flow 75

Call flow Accountability Management APIs 75

Contact Center Pipeline

MARCH 2, 2015

I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ??

Management 100

Management 100

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. Recurring Revenue Conference. SaaStr Annual 2021.

SaaS 52

SaaS Finance Marketing Technology 52

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link]. Mark Your Calendars Now! .

Chief Customer Officer 52

Chief Customer Officer Education Accountability Management 52

Contact Center Pipeline

JUNE 12, 2018

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1.

Management 100

Management Contact Center Call Center 100

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

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Surveys Feedback Analytics Abandon rate 79

Contact Center Pipeline

APRIL 11, 2017

Going to SWPP’s Annual Conference is like going to Workforce Management camp. Surrounding ourselves with like-minded buddies for three days is a powerful energy that rejuvenates us. There were many dedicated people at SWPP this year. The best tag line in the “About Me” section that I saw was from Tony Graczyk, CCWFM Manager at […].

Management 100

Management Contact Center Call Center 100