Beyond Philosophy

DECEMBER 28, 2023

So, we should be able to speak or type questions like talking to someone. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Mead says in this scenario, the AI does two things. Click here.

Airlines 221

Airlines Self service Call Center Personalization 221

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. By assessing your current experience and the emotions it evokes, you can strategize how to improve it for them in specific—and practical—ways.

Customer emotions 221

Customer emotions Call Center Customer Experience Customer Support 221

CCNG

MARCH 16, 2022

Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. We were both much younger (him more than me), but we quickly learned we were both leading contact centers for large companies. Together we have more than 56 years of experience.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

Cisco - Contact Center

DECEMBER 6, 2023

As a digital team leader at Cisco, I was recently asked to speak about it at an industry conference. Digital customer experience (DCX) is a hot topic these days. You should know that when I’m put in f… Read more on Cisco Blogs

Customer Experience 90

Customer Experience 90

Beyond Philosophy

SEPTEMBER 21, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus the quality of the answers is high and the price couldn’t be lower. Click here.

Construction 221

Construction Marketing Personalization Management 221

ShepHyken

APRIL 8, 2020

My good friend and speech coach, Patricia Fripp —who happens to be the top speaking coach on the planet to professional speakers and executives—shared a great story about how one business got creative to get the inside scoop on what their customers were saying about them.

Coaching 307

Coaching Feedback Customer effort Surveys 307

Beyond Philosophy

NOVEMBER 2, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Customers say they want choice, but the evidence shows they don’t! appeared first on Beyond Philosophy.

Personalization 221

Personalization Sales 221

Beyond Philosophy

JUNE 15, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus, you have to give people something real to connect to, or you will miss an opportunity, or, worse, give your competition the chance to instead.

Banking 363

Banking Construction Accountability Advertising 363

Beyond Philosophy

DECEMBER 14, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post Why Confusing Inertia With Loyalty Will Eventually Kill Your Business appeared first on Beyond Philosophy.

Airlines 221

Airlines Metrics Management Technology 221

Beyond Philosophy

JANUARY 25, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. If you can give people time to absorb their role, they can do what they need to take care of your customers, which creates a win-win for everyone.

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

CCNG

OCTOBER 14, 2021

I speak with a lot of vendors and technology firms. Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. What resources are available to conduct my own self-assessment of my contact center disciplines?

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Beyond Philosophy

APRIL 20, 2023

There are podcasts, webinars, conferences, talks, and all those kinds of things. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. ” However, today you have options. Click here.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

Beyond Philosophy

AUGUST 24, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. The post How Making Customer Wait Reveals How Internally Focused Your Organization Is appeared first on Beyond Philosophy.

Banking 195

Banking Coaching Wait times Chatbots 195

Beyond Philosophy

JULY 27, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. As Sherlock Holmes might have said, it is elementary, my dear Watson. Click here.

Customer centricity 195

Customer centricity Personalization 195

Beyond Philosophy

NOVEMBER 30, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Customer centricity has results, too. But to succeed, it needs to be a company-wide effort. Click here. appeared first on Beyond Philosophy.

Finance 195

Finance Customer centricity Accountability Technical Support 195

ShepHyken

JUNE 5, 2019

Recently, I was speaking at a convention in Philadelphia, where I heard another version of the phrase. You can’t talk about it in a conference room with your colleagues. I said it was humorous. I didn’t say it was right. This one’s a good one. Before you walk in the customer’s shoes, take off your own shoes.”.

Sales 335

Sales Personalization Customer Experience Customer Service 335

Jon Arnold

AUGUST 31, 2023

Did more video and speaking than writing in August, so this is a short digest. 1 North Carolina Electric Cooperatives Conference - Quick Take and Pix , my blog, Aug. Just two public writeups to share, so hopefully you can read ‘em both if you haven’t already! MWC Shanghai - Three Key Perspectives , RCR Wireless, Aug.

Wireless 59

Wireless 59

Jon Arnold

MARCH 7, 2023

If you don’t know, this is my fifth year speaking on this topic at the conference, and it’s become an ongoing focus in my work. Am looking forward to attending the 2023 edition, and this time around, I’ll be joined by speakers from LumenVox, Dialpad and Zoom.

Enterprise 92

Enterprise 92

MicroAutomation

MAY 4, 2022

Professionals in business or government are constantly on conference calls or speaking with clients where it is important to have precise notes on what was said. Unfortunately, it is almost impossible to take good notes while participating or conducting an important meeting.

Government 94

Government contact center solutions Contact Center 94

Myra Golden Media

JUNE 9, 2019

Both of my kids get to travel with me for speaking engagements a few times a year – last year Lauren joined me in New York twice. My son experienced Las Vegas with me last summer, and both kids joined me for a conference in the Dallas area a few months ago. Engage your child, and they’ll get more out of the day.

Customer Experience 234

Customer Experience 234

ShepHyken

SEPTEMBER 11, 2019

I met Rodney at a conference where I was speaking about customer service. It’s always a treat when I meet people who not only agree with my philosophies but take them a step further. That’s where Rodney Gaddis comes in. Rodney is in the very competitive field of lawn care as a Spring-Green franchisee, and he’s very successful.

Customer Service 328

Customer Service Management 328

CX Accelerator

MAY 25, 2022

She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

Customer Support 316

Customer Support Wait times Self service Best practices 316

ShepHyken

APRIL 27, 2022

Several conferences and bookings later, we laughed about how he almost canceled me before the first booking.? . And, metaphorically speaking, the people responsible for those plates become, at that moment, the most important employees of the business. We sent the correct letter, and somehow my client gave me another chance.

Customer Service 167

Customer Service Customer Experience 167

Beyond Philosophy

JANUARY 12, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. We hope that this has been helpful for you as you look ahead to your customer strategy. Click Here.

Engineering 195

Engineering Quality management CRM Customer Experience 195

customer sure

NOVEMBER 27, 2023

These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

ShepHyken

MAY 30, 2018

You may or may not know I’m hired to do keynote speeches at conferences around the world. One of the first questions I like to ask my client when they are interested in having me speak is, “Why do you want to hire a professional speaker for your conference?” Why do my clients want a speaker? Is it just the information?

Transportation 236

Transportation Personalization Customer Experience Sales 236

Spearline

JANUARY 13, 2023

Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Meet your Spearline team at Enterprise Connect! If you would like to find out more, we would love to speak with you! appeared first on Spearline.

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Certified Languages International

NOVEMBER 18, 2020

Know your conference call options. If your limited English proficient (LEP) customer isn’t with you, you’re going to need to know the best way to conference them into a call. Conference calls can be done several ways, and differ from interpreting company to interpreting company. Speak clearly. Speak one at a time.

Best practices 98

Best practices Accountability Management Technology 98

CSM Magazine

NOVEMBER 14, 2023

I recently had the privilege of speaking at the Unleashing Digital Customer Experience conference in Amsterdam. During the conference, I provided an update on Sabio’s journey with generative AI implementations, highlighting where we are finding real value in the technology.

Technology 52

Technology Customer Experience Customer Service 52

Spearline

MAY 17, 2022

With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. If you would like to find out more, we would love to speak with you! About Customer Contact Week Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series.

Telecommunications 98

Telecommunications Enterprise Contact Center Call Center 98

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Jon Arnold

OCTOBER 26, 2022

Their annual conference is mostly for members, so it’s not really a public event, but the challenges facing consultants aren’t all that different from mine as an independent analyst. That’s the story from the conference here in Dallas, and I’ll leave you with a few photos. Later, my lock note talk. Best for last?

Consulting 59

Consulting Consulting Technology 59

Jon Arnold

JUNE 11, 2020

Virtual events are filling the void for in-person conferences these days, and I’ll be speaking at another one next week. This Friday, I’ll be speaking at the SCTC’s virtual Canadian event - details here - and next Wednesday, you’ll get a live version taste of what Chris Fine and I do on our monthly podcast, Watch This Space.

Personalization 82

Personalization 82

ChurnZero

APRIL 8, 2022

At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. Every ChurnZero team member I interacted with was absolutely amazing. Y’all are the best!”.

SaaS 98

SaaS Sales Personalization 98

Spearline

MARCH 2, 2022

Click on the button below, or use the discount code ” SPEARLINE ” to save $500 on an entire in-person, or virtual conference pass (Tuesday – Thursday) Or alternatively, receive a FREE Expo Plus pass! Meet your Spearline team at Enterprise Connect! If you would like to find out more, we would love to speak with you!

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Brad Cleveland Blog

APRIL 20, 2023

It was a privilege to speak at a recent Tugboat Institute conference, where I shared the story of meeting W. Edwards Deming early in my career. Dr. Deming was a pioneer in the quality movement.

Contact Center 49

Contact Center Call Center Customer Experience Customer Service 49

Jon Arnold

APRIL 4, 2023

Until those come out, am sharing some photos below from the conference - all are mine unless credited otherwise. Last photo - Paul Ginn speaking at Mitel’s analyst update. If you want to chat further about Enterprise Connect, feel free to drop me a line. Out of the box for sure, and very cool.

Enterprise 69

Enterprise Contact Center 69