company investors letter-from-the-ceo 
Vonage
JULY 3, 2018
Investors take customer success seriously when assigning value to your business. Anna Khan, an investor at Bessemer Venture Partners, and Scott Kirk, Vice President at Technology Crossover Ventures, shared their thoughts on how customer success factors in when they evaluate investments. Do you know who else is listening?
PeopleMetrics
DECEMBER 12, 2019
Employee experience is vital to a healthy and growing company. As psychologist Tom Muha wrote in an article for The Capital, recent polls show that “only 29% of employees in a typical company are actively engaged in their job.”. A poor employee experience leads to disgruntled or apathetic employees who suck the energy out a business.
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Skybridge
APRIL 6, 2020
The truth is, very few call centers prepared sufficiently for rapid, large-scale migrations of call center agents from on-site to at-home work stations. Calls to Companies Rise Amid Coronavirus, but Operators Aren’t Standing By. Companies trying to set up employees to work from home, both in the U.S.
Comm100
NOVEMBER 27, 2017
From Papa John’s NFL apology to Louis C.K.’s s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. So, what can we learn from the apologies of the past? rawpixel.com. But why is that? The Psychology of the Apology.
Branch Mesenger
APRIL 20, 2018
Honoring The Letter: How Jeff Bezos Looks Back While Always Looking Forward. In the fast-moving, always-on, always online world, we sometimes forget how important the letter is. In the most recent letter, he announced that after 13 years post-launch of Prime, they exceeded 100 million users globally. News ??. ??How
Skybridge
MARCH 30, 2020
The truth is, very few call centers prepared sufficiently for rapid, large-scale migrations of call center agents from on-site to at-home work stations. Calls to Companies Rise Amid Coronavirus, but Operators Aren’t Standing By. Companies trying to set up employees to work from home, both in the U.S.
C Space
JULY 13, 2020
We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. A group of 83 of the world’s richest people have called on governments to permanently increase taxes on them and other members of the wealthy elite to help pay for the economic recovery from the Covid-19 crisis.
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