company contact-us 
CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. After demanding a supervisor, the representative said, “I am your highest point of contact of contact in this office. Again, huh? 5) put profits before purpose.
Beyond Philosophy
MARCH 29, 2024
Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact. Job candidates get ghosted by companies during interviews, and vice versa. Contacting people about products or services can take time and effort. Even social invitations are not immune.
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ShepHyken
JULY 29, 2020
If you ask the CEO of a big company or the owner of a small business, I bet they would say the same. We want our customers to always have a good experience with us—one they can count on always happening every time they do business with us. Think about why you like to do business with your favorite companies.
Beyond Philosophy
APRIL 11, 2024
To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ShepHyken
FEBRUARY 20, 2024
Maybe it happened two days ago, and they just now have the time to contact you or the company. Even if you don’t formally ask your customers in a survey, “Do you consider your experience with us to be time well spent?,” Our customers’ time is precious, and we must respect it.
ShepHyken
APRIL 22, 2024
The first tip, being proactive and reaching out to customers before they call you (about a problem), is something more companies should implement. They are obvious examples, but if you consider some of the smaller companies or brands you “love,” then you’ll understand that this idea works for any organization of any size.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In this fast changing domain — predicted by few and now a reality for all — how can companies transform today’s challenges into tomorrow’s opportunities? This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your company is judged on how your staff relates to your customers on all channels. Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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