Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. There have been many!

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

ChurnZero

JULY 2, 2020

The term “customer-first” gets thrown around and cited often in the B2B world. The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. Your entire organization must invest in rallying around the customer.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

Global Response

FEBRUARY 7, 2023

Customer-centric, customer orientation, customer obsessed: these buzzwords get thrown around frequently, but what do they really mean—and how can you implement these strategies at your own organization? While customers expect businesses to know and adapt to their needs, few businesses do in a way that is truly exceptional.

Customer centricity 62

Customer centricity Customer retention Feedback Metrics 62

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. When you put all that together, it’s clear that working in finance is complicated. Tip #1: Focus on real-world application of knowledge.

Customer Service 80

Customer Service Finance Consulting Consulting 80

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Education Services Group

MAY 6, 2022

I’m working part-time at one of those pony-keg drive thru places and practicing full-time with my band—I’m not sure if we’ll go anywhere, but the process of creating something from nothing with some of my best friends keeps me optimistic. The Reason. To be honest, I don’t really know what I’m going to do with my life next.

Personalization 98

Personalization Best practices Customer retention 98

Russel Lolacher

OCTOBER 3, 2022

In this episode of Relationships at Work, Russel chats with Executive Career Strategist Maureen McCann on taking the right steps for your career transition. What you need to have in place before you start looking for your next job. What you need to have in place before you start looking for your next job. PLAY AND SUBSCRIBE.

Personalization 98

Personalization Employee engagement Marketing Management 98

Customer Relationship Metrics

JULY 26, 2017

You’ve tried numerous tactics to improve your agent performance and to put your attrition problem to rest. You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. You feel like no matter what you try, it’s not going to work. Or is it time to put humanity into your contact center?

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

delighted

AUGUST 26, 2022

In a world where a remote or hybrid work experience is the new normal, employees now have greater flexibility when choosing where they want to work and employers have added pressure to avoid turnover and improve employee retention. The good news? Actions can be taken to help keep your talent around for longer.

Surveys 88

Surveys Feedback Benchmark Management 88

Fonolo

JULY 5, 2023

Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Customer perception describes the way your customers think and feel about your company. It’s the beliefs and opinions that people hold about your business.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

ChurnZero

AUGUST 6, 2021

As a Customer Success provider with our own fast-growing Customer Success team, we rounded up the best pieces of career advice from our Customer Success team members who know firsthand what it takes to hit the ground running in this role. . Build a Competitive Advantage: Your Personal Brand. Customer Success Blogs. Industry Webinars.

SaaS 98

SaaS Personalization Accountability Education 98

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. There have been many!

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. There have been many!

Customer centricity 150

Customer centricity Customer retention Customer emotions Airlines 150

ChurnZero

DECEMBER 29, 2020

While people might not remember exactly what you said, they’ll always remember how you made them feel. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. 2020 was a real mixed bag of emotions. Like a box of chocolates, you never know what you’re gonna get during life in the pandemic.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How to introduce inexperienced staff to new technologies. “It’s I like people that like people. PLAY AND SUBSCRIBE. Google Podcasts.

Technology 93

Technology Employee engagement Personalization Customer Support 93

Russel Lolacher

JANUARY 23, 2022

In episode five of Relationships at Work, I hang out with Vernon Ross , author and found of Enterprise Podcaster, which helps organizations get into the world of podcasting. Check out all the episodes of Relationships at Work. And first let me tell you why he’s awesome. And his bowtie game is amazing! KEY TAKEAWAYS.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Russel Lolacher

MARCH 6, 2023

In this episode of Relationships at Work, Russel chats with author, speaker and age inclusivity advocate Patti Temple Rocks on ageism in the workplace, what it look like and how to address it. And her work and story have been featured in Fast Company, Forbes, The Wall Street Journal, and a lot more. There’s a lot to list.

Advertising 98

Advertising Personalization Consulting Consulting 98

delighted

JUNE 22, 2021

In a world where buzzwords seem to fluctuate daily, employee engagement remains one of the hottest topics in HR after over two decades in the spotlight. Engagement is an attitude that employees form about their organization and their work. Engagement is an attitude that employees form about their organization and their work.

Employee engagement 66

Employee engagement Surveys Feedback Personalization 66

JivoChat

APRIL 27, 2022

You have created your online store and are ready to start selling, but how can you make people know about your ecommerce? The digital market is a very competitive place where you are going to compete not only with the stores in your neighborhood or the same city as yours but with companies from all around the world. .

Engineering 75

Engineering Advertising Analytics Marketing 75

aircall

MAY 19, 2021

In the past year, most people were forced to put off travel season because of COVID-19. This had people asking, will travel season happen this year? As the numbers of people contracting COVID-19 start to drop, travelers are pulling out their credit cards and getting ready to hop back on planes, boats, and trains.

Government 62

Government Entertainment Call Center Marketing 62

Eptica

OCTOBER 9, 2019

Good service builds trust, which in turn creates happy, loyal customers who spend more and stay longer with a brand. Getting service right first time also safeguards the brand reputation and increases internal efficiency. Different places around the world are celebrating NCSW in different ways.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

ChurnZero

MAY 14, 2021

If so (like the rest of the Customer Success world), then this article is for you. If so (like the rest of the Customer Success world), then this article is for you. How to Define, Measure, and Advocate for Customer Success Operations. Have you ever wondered: What’s the difference between Customer Success Management and Operations?

Customer retention 81

Customer retention Metrics Benchmark SaaS 81

Russel Lolacher

JANUARY 10, 2023

In this episode of Relationships at Work, Russel chats with organizational psychologist and SparkPath founder JP Michel on the importance of approaching career planning with a challenge mindset rather than solely on job titles and a “what do you want to be when you grow up” stance. KEY TAKEAWAYS. ” JP Michel. JP Michel.

Personalization 52

Personalization Engineering Marketing Employee engagement 52

Vistio

JUNE 10, 2022

First of all, thanks for having me. I was somewhat of a double agent, in that I was working really for both the client of Sitel or Convergys, as well as for them. Through those efforts, I quickly learned that people and process go first before technology. Welcome to the Pod, Steve. Absolutely. . Learned quite a bit.

Consulting 52

Consulting Consulting Best practices outsourcing 52

Russel Lolacher

SEPTEMBER 6, 2022

In this episode of Relationships at Work, Russel chats with organizational consultants and compensation experts Crystal Henrickson and Annika Reinhardt on the role of employee compensation in professional development and workplace culture. Crystal has played key hiring roles in companies such as Yelp and has advised 50+ startups.

Consulting 52

Consulting Consulting Coaching Marketing 52

Integrity Solutions

MAY 24, 2023

Selling is about helping customers make buying decisions that are in their best interests. Successful sales people know is about doing something for the customer – not to the customer. Without reinforcement, most people forget nearly all of what they’ve heard and quickly go back to old habits.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

AUGUST 6, 2021

As a Customer Success provider with our own fast-growing Customer Success team, we rounded up the best pieces of career advice from our Customer Success team members who know firsthand what it takes to hit the ground running in this role. Build a Competitive Advantage: Your Personal Brand. Take Charge of Your Professional Development.

SaaS 52

SaaS Personalization Accountability Education 52

C Space

DECEMBER 6, 2018

What can the auto industry do to build this trust? My original plan was to leave after the ceremony of the first wedding and arrive at the second wedding ‘when I get there’, but as the day drew closer, my anxieties around driving kicked in. The Fear of Driving and the Future of Not. Nicola Spitzer. Senior Consultant at C Space.

Transportation 40

Transportation Engineering Healthcare Consulting 40

Branch Mesenger

APRIL 20, 2018

In the fast-moving, always-on, always online world, we sometimes forget how important the letter is. According to Bezos, these high standards are both "teachable" and "contagious" across a company. "Building a culture of high standards is well worth the effort, and there are many benefits." News ??. ??How

Real estate 67

Real estate Banking Metrics Coaching 67

LiveChat

JANUARY 14, 2020

thousand exhibiting companies at CES 2019, I couldn’t wait to see what this year’s edition would bring to the table! I picked some of the most exciting inventions that the people attending the conference from January 6-10 could witness with their own eyes! With over 175 thousand attendees and more than 4.5 It’s no different this year.

Automotive 64

Automotive Technology Coaching Personalization 64

Avaya

MARCH 23, 2017

At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). But what exactly does the CX consist of, especially in today’s new world of digital business innovation? This is the place where statements like, “Your call is important to us.

Big data 61

Big data Banking Contact Center Call Center 61

Help Scout

JUNE 5, 2019

It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. The good news is that putting in the work to deliver customer-centric marketing pays off. What is customer-centric marketing?

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

Vistio

FEBRUARY 1, 2022

Listen to the full podcast recording here: Today we have with us Jenny Dempsey, the Consumer Experience Manager for Apeel Sciences and its sister company, FruitStand.com. With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

Infinity

AUGUST 14, 2019

When Carrie Rose decided to audition for ‘The Apprentice’ she had no idea that her preliminary business plan would transpire into a fully-fledged company. I worked with Stephen for 7 years, where he acted as search director of the company we both worked at. CR - It was a real mixture of circumstances.

Marketing 40

Marketing Sales Personalization 40

C Space

DECEMBER 6, 2018

Having joined us in a work experience placement, she’s now a leader in the London business, quintupling the size of her team in the last 4 years, and notching up numerous recruitment success stories. Not many individuals can claim they’ve launched over 250 new communities, But to Lucy, it’s just another day in the office. Lucy Handley.

Healthcare 45

Healthcare B2B Surveys Management 45

Vistio

DECEMBER 15, 2021

One of the most successful pest management companies in the US. I will say this, and most people don’t believe me when I say this, but this is the honest truth, when I was a young, young teenager my mother helped me open up my first bank account. Here I was with a brand new baby at home. Yeah, sure.

Contact Center 52

Contact Center Banking contact center associations Technology 52