ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized them with a 2021 Top Rated Award. At ChurnZero, we’re proud to create products that inspire such gracious feedback in our user community.

B2B 98

B2B industry standards SaaS Feedback 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer success.

B2B 115

B2B Journey mapping SaaS Engineering 115

ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. It’s an opportunity to distinguish yourself.

B2B 98

B2B Healthcare Technology Feedback 98

ChurnZero

OCTOBER 8, 2021

ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. We have been completely inspired by the way the B2B technology industry has moved forward with absolute grace. ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

B2B 98

B2B Healthcare Enterprise Technology 98

Totango

JANUARY 22, 2024

Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. Most expect to see CS emerging as a growth engine.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

TeamSupport

NOVEMBER 4, 2020

And it's how we began our story of two B2B customer support departments. Emily and her B2B customer support team use a B2B customer support software. And they can help the Customer Success managers be proactive in uncovering concerns and making sure the customer contacts are maximizing the benefits of the solution.

B2B 98

B2B Customer Support Finance Sales 98

ChurnZero

APRIL 22, 2020

ChurnZero has been recognized as a leader among Customer Success software providers. out of 10 (highest in the Customer Success category) and over 89 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category. With a trScore of 9.1

B2B 75

B2B industry standards Feedback Technology 75

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) That's where online communities have changed the game.

Self service 67

Self service B2B SaaS Gamification 67

Totango

MAY 10, 2022

We’ll follow up by honing in on how to optimize your customer engagement strategy by using KPI tracking and customer success software to maximize your results. In the context of B2B SaaS products geared toward enterprise users, the customer engagement strategy seeks to promote adoption by product users, executives, and stakeholders.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

inSided

SEPTEMBER 22, 2022

So with all that happening around us, why do we still see companies and their Customer Success teams still invest in Community projects? Here are the five most common reasons we’re seeing and hearing from prospects and customers in B2B SaaS. Resources become scarce, increasing the need to scale the ones you have.

Education 59

Education SaaS Accountability Best practices 59

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Sales: Customer Success.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

JivoChat

APRIL 24, 2023

Remember, the success of your subscription business depends on your ability to cater to your audience’s specific needs and desires. Use Instagram to showcase your products in action, share user-generated content , and build a community around your brand.

Advertising 75

Advertising Feedback Marketing B2B 75

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Community as an advocacy strategy. B2B buyers increasingly base their purchase decision on peer recommendations. This means face-to-face too, where possible.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Alex Farmer is the Vice President of Customer Success at Cognite.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. We have been completely inspired by the way the B2B technology industry has moved forward with absolute grace. For more information visit [link].

B2B 52

B2B Healthcare Enterprise Technology 52

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

SaaS 59

SaaS B2B Customer retention Consulting 59

Education Services Group

FEBRUARY 10, 2022

Increasing need for Customer Success as a Service® continues as CS industry advances. ESG, the leader in Customer Success as a Service ®, is proud to announce record-breaking year-end results for the second consecutive year. Partnered with Customer Success Community platform inSided to co-create content.

Consulting 52

Consulting Consulting B2B Enterprise 52

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

SaaS 54

SaaS B2B Customer retention Consulting 54

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. Lessons learned over the last year from the Customer Success community. An overview of the current B2B SaaS market and valuation drivers. An overview of the current B2B SaaS market and valuation drivers.

Benchmark 98

Benchmark SaaS B2B B2C 98

Nicereply

MAY 14, 2019

Strong communities form an important part of customer retention strategy, because they keep customers coming back for more. Communities are powerful. Let’s contrast a community strategy against traditional sales tactics. Brand communities can be the antidote to sales hostility. Just take the ProdPad Slack community.

Sales 76

Sales B2C B2B Customer retention 76

GetFeedback

APRIL 30, 2018

This is a guest post by Levi Olmstead, Community Manager for G2 Crowd. B2B transactions are complex, expensive, and require long-term investments. Why Every B2B Brand Needs Online Reviews. Before B2B buyers invest in your products or services, they need to know that you’re someone to trust.

B2B 68

B2B B2C CRM Surveys 68

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. Q: Talking about a “best in class” customer community, what does that look like? Q&A Recap.

Chief Customer Officer 52

Chief Customer Officer Education B2C B2B 52

Nicereply

NOVEMBER 21, 2023

This metric is predictive of how likely they are to repurchase from you in the future, which makes a good NPS score a strong indicator of future success and growth. Measuring your NPS is important because it enables you to identify areas for improvement and allows you to track customer sentiment over time.

Surveys 59

Surveys B2B Feedback Education 59

CustomerSuccessBox

SEPTEMBER 20, 2021

The Customer Success industry has grown over the last couple of years and will continue to have immense growth in the future too. So here’s an ensemble of the top 9 customer success podcasts that one needs to subscribe to. Gain Grow Retain: B2B SaaS Customer Success. Women in Customer Success. Link: [link].

SaaS 52

SaaS B2B Customer advocacy Enterprise 52

PeopleMetrics

MARCH 25, 2022

Some CABs meet regularly to hold in-person meetings, but modern survey and customer experience software has made it possible to manage large CABs fully remotely. But what are customer advisory boards? How do they work? Is one right for your business? How can technology and outside services help? What are customer advisory boards?

Feedback 118

Feedback Surveys B2B B2C 118

inSided

SEPTEMBER 4, 2019

Customer engagement is at the heart of Customer Success strategies in B2B Software companies. One way to combat these issues, boost your Customer Success efficiently and increase customer health is to engage your users through an online community. Here are 3 reasons why:

B2B 56

B2B Best practices Customer retention Surveys 56

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. His path of building a successful startup was fraught with pitfalls, but Steli Efti has proven that anyone, even having zero credentials can establish something amazing and incredibly successful.

Sales 129

Sales SaaS CRM B2B 129

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?

Upselling 52

Upselling SaaS CRM Multi-channel support 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? This is where customer success comes in. Customer success is the practice of ensuring that your customers achieve their desired outcomes while using your product or service.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Totango

OCTOBER 13, 2020

B2B buyers have a complex and formal buying process, involving multiple people across departments. B2B 3rd party review sites have become a trusted source of information for buyers, as potential buyers trust peer reviews from people they feel aren’t being paid to represent the interests of a company. Build a Customer Community.

Customer advocacy 62

Customer advocacy B2B Enterprise Feedback 62

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. What is B2B lead generation? Qualify leads.

B2B 71

B2B Best practices CRM Sales 71

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Sales: Customer Success.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

Nicereply

FEBRUARY 25, 2020

Fewer than 30% of companies offer self-service, live chat, social messaging, in-app messaging, bots or peer-to-peer communities. Only a third of companies offer self-service or have an active customer community forum, and less than a third of companies offer chat, in-app messaging, or bots. What does this mean for you?

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Balto

AUGUST 5, 2022

Developed in collaboration with Accenture, the 2022 Best Workplaces for Innovators ranks winners from a variety of industries, including computer science, biotech, consumer packaged goods, nonprofit, education, financial services, cybersecurity, engineering, diversity, sustainability, B2B, and consumer products and services.

Engineering 52

Engineering B2B Contact Center Education 52

ProProfs Blog

FEBRUARY 22, 2019

Connecting with your users helps you to create a sense of belonging in a community. One such channel that has caught a huge rage is a live chat software. The use of this software allows organizations to engage with their website visitors proactively. Loyal customers spend about 30% more with brands than new customers.

Customer retention 123

Customer retention Airlines B2B CRM 123

ProProfs Blog

JANUARY 10, 2019

If your answers to these questions are a “No”, it is high time you employ in your business – a customer support tool, such as help desk ticketing software. Your agents cannot perform optimally without support desk software in place. This is a critical feature that your customer support desk software must have.

Customer Support 94

Customer Support Surveys B2B Customer Service 94