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Guest Post: 5 Tips to Foster a Customer Community in Your Business

ShepHyken

He writes about how to cultivate a customer community. One way to do this is by fostering a strong customer community in your enterprise. When you cultivate a customer community, you will create a network of loyal fans who may refer your company to their own business associates, friends, and family members. To Wrap It All Up.

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How Aims Community College Reduced Phone System Workload by 30%

ConvergeOne

Aims Community College is one of the most progressive community colleges in Colorado, with more than 200 degree and certificate programs, including everything from healthcare to aviation and agriculture.

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The community supports our business; we support our community!

NobelBiz

We serve the community by opening the doors to innovation and technology, we offer high-tech employment opportunities for the people in and around Wyoming, and we support youths and young leaders through educational initiatives around technology, digitalization, and leadership. appeared first on NobelBiz®.

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Seven customer community building tips for SaaS CSMs

ChurnZero

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

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2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? This year's Community Predictions has all the answers! What impact has the global situation had on the community and what can we expect moving forward into 2021?

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Strengthen customer connections through communities more easily with Higher Logic Vanilla and Totango

Totango

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

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9 Best Customer Success Communities in 2022

Totango

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

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Research Report: The State of Community Management

Customer Communities Elevate the Customer Experience. Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. External Communities Elevate the Customer Experience. Grab your free copy today!

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Positioning Your Community: How to Find and Deliver Your Community's Unique Value

Speaker: Richard Millington, the Founder of FeverBee

Take a moment to consider what your community’s unique value is. Every community has one, but many are either unaware of what it might be, or how to deliver on it. Too many communities fail to reach a critical mass of activity or achieve their full potential because they haven't identified or pursued their unique value.

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Customer Perceptions of the Community Experience

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

How do customers see community as a solution to their customer experience expectations? Community offers brands efficient solutions across the business spectrum: support, success, CX, and marketing objectives can be managed and realized through Community. Do customer expectations around CX align with Community offerings?

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Community KPIs: Easier Than You Think!

Speaker: Carrie Melissa Jones

How do I measure Community KPIs? We understand how complex community measurement can seem, but with the help of Carrie Melissa Jones we can help you simplify the process and prove the impact of your community on your organization. The key mindset shift needed to identify the best KPIs for your community.

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Customer Perceptions of the Community Experience

We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience. We uncovered what customers expect from CX, and then turned their attention explicitly to community.

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A Guide to Online Communities for Enterprise Organizations

This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How community addresses key challenges. Crucial enterprise community features to look for when assessing vendors.

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product managers and community managers share a common goal: to deliver value to their users. How can they work together and leverage the power of community to address each of the aspects of Product Excellence? How community-led and product-led growth can act as multipliers for a product's success.

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Research Study: Customer Perceptions of the Community Experience

Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. If customers perceive community as a solution to CX expectations. What do consumers expect when it comes to CX?