TechSee

AUGUST 31, 2022

The right partner will ease your transition substantially. The right technology partner will provide your end-users and customers with the right optionality, without introducing friction or disruption. Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

OCTOBER 4, 2023

However, prior authorization can be a time-consuming and complex process that requires a lot of paperwork and communication between healthcare providers, insurance companies, and patients. Amazon API Gateway invokes the Patient View Hooks AWS Lambda function. API Gateway invokes the Coverage Requirements Hooks Lambda function.

Healthcare 89

Healthcare APIs Transportation Education 89

VirtualPBX

NOVEMBER 8, 2023

In today’s fast-paced business world, effective communication is the lifeline of any successful company. Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

AWS Machine Learning

MARCH 1, 2024

With the automated chatbot designer, Amazon Lex customers and partners have a straightforward and intuitive way of designing chatbots and can reduce bot design time from weeks to hours. On the EventBridge console, choose Integration in the navigation pane, then choose Partner event sources. Save your configuration. Choose Add Client.

Chatbots 92

Chatbots APIs Self service Contact Center 92

JivoChat

APRIL 7, 2022

Shoplazza , known as the global leading SaaS Shopping Cart pioneer, is thrilled to announce the birth of this new partnership between the two rapidly growing technology platforms to streamline the resources for better serving the global eCommerce community. .

Customer Experience 75

Customer Experience APIs industry standards SaaS 75

AWS Machine Learning

SEPTEMBER 6, 2023

These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. To protect the application and APIs from inadvertent access, Amazon Cognito is integrated into Amplify React, API Gateway, and Lambda functions.

Enterprise 93

Enterprise APIs Real estate Construction 93

JustCall

JANUARY 23, 2024

WhatsApp management software enables businesses to: Simultaneously send pre-drafted messages to WhatsApp users at scale without human intervention Drive in-the-moment communication with customers and improve engagement as well as conversion rates Why Use a WhatsApp Marketing Tool? Can it connect with third-party APIs for added functionality?

Management 52

Management APIs CRM Chatbots 52

AWS Machine Learning

DECEMBER 14, 2022

This applies to various use cases such as transcribing customer calls, converting voicemails to text, capturing meeting interactions, tracking user forum communications, or monitoring media content production and localization workflows. Access the Amazon Transcribe console and call Amazon Transcribe APIs. Solution overview.

APIs 92

APIs Accountability Analytics Contact Center 92

JustCall

JANUARY 23, 2024

It looks like regular WhatsApp but is armed with tools to enhance business communication. There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents.

APIs 52

APIs Multichannel Chatbots Accountability 52

Comm100

NOVEMBER 21, 2023

A Government must understand its citizens One of the reasons political misinformation spreads so easily and so rampantly is that there’s a communication barrier between citizens and the government. By understanding these simple details, governments can overcome these communication barriers and begin to truly understand their people.

Government 89

Government Chatbots Education Finance 89

Nexmo

FEBRUARY 25, 2019

Why do I love being an engineer at Nexmo, the Vonage API Platform? Because I get to work not only on the real-time communication tech we build but also on integrations with other amazing technologies. Case in point: Nexmo just became the preferred voice integration partner for IBM Voice Gateway, a SIP endpoint that you […].

APIs 113

APIs Engineering Technology Customer Support 113

Quality Contact Solutions

MAY 5, 2022

Do you provide your customers the ability to communicate via phone, email, text, and chat? Omnichannel looks to take the various communication channels to the highest level by creating synergy amongst the systems. If you said yes, that’s awesome, but does that mean you have completed your omnichannel strategy? The answer is no.

outsourcing 98

outsourcing APIs CRM Call Center 98

CSM Magazine

SEPTEMBER 21, 2023

Agents can then leverage this to improve how each customer is communicated with. With the release of the new platform, Cirrus remains committed to ongoing collaboration with its valued partners, and 3rd party API integrations will still be possible. AI will drive the conversation.

APIs 59

APIs Scripts Interactive Voice Response CRM 59

CSM Magazine

MARCH 5, 2024

Improved communication: apps can provide patients with secure access to their medical records, appointment information, and test results. They can also facilitate communication with doctors and other healthcare providers through messaging, chat, or video calls. Here is a breakdown of the most common aspects to consider: 1.

Healthcare 52

Healthcare Education Gamification Consulting 52

CSM Magazine

JUNE 15, 2023

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants.

industry standards 52

industry standards APIs SaaS Chatbots 52

COPC

OCTOBER 26, 2023

We refer to this as giving the LLM amnesia, just like a person with amnesia who can communicate with language but can’t remember anything. With the right AI platform and expert partner, you can harness the power of the LLM to provide accurate and safe answers to customers. Think of “amnesia” as a protective mechanism.

Technology 77

Technology Customer Experience APIs Consulting 77

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. API Gateway validates the API key.

APIs 70

APIs Enterprise Accountability industry standards 70

BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication. WhatsApp Business chatbots.

Chatbots 98

Chatbots APIs Wait times CRM 98

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

CSM Magazine

DECEMBER 11, 2023

This article will guide you through the key factors to consider when evaluating different chatbot builders and why more and more businesses are choosing to partner with qualified software teams in Vietnam for their next-gen chatbot initiatives. Can you unify customer profiles and interaction history data from other systems?

Chatbots 52

Chatbots outsourcing APIs Wait times 52

CSM Magazine

JANUARY 12, 2024

“Modern contact centers depend on agents at the edge of their corporate network communicating with devices, ISPs, VPNs, and third-party APIs, all of which can vary wildly.

Contact Center 52

Contact Center Enterprise APIs Management 52

CSM Magazine

OCTOBER 28, 2020

API ( Application Programming Interface ) is considered an integral part of website and mobile app development. The API enables a mobile application to exchange data easily with other apps or platforms. The reasons for outsourcing API development. Outsourcing companies provide customized API development services.

APIs 40

APIs outsourcing Marketing Surveys 40

Talkdesk

OCTOBER 14, 2020

When built on the following three key principles, a sustainable modern cloud platform can help you rise to the CX challenge and become the go-to servicer for borrowers and partners: 1. Speed Your partners and stakeholders need a fast turnaround. They need to rapidly shift as the macro or microenvironment changes.

Banking 105

Banking Finance APIs Healthcare 105

Interactions

JUNE 2, 2022

Communicating travel and safety updates. An optimal IVA will integrate into backend systems for a personalized customer communication experience. Your IVA partner should offer technology that eliminates wait times and reliance on live agents for traditionally difficult to automate transactions.

Self service 62

Self service Transportation Virtual Agent APIs 62

CSM Magazine

NOVEMBER 28, 2022

You are investing in the success of your employees, customers, partners, and your organization as a whole when you spend money on online learning. API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). CRM Integration.

APIs 52

APIs CRM Analytics Accountability 52

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

ConvergeOne

MAY 4, 2021

Recently, I was asked to speak about Public Cloud Services, and specifically, CPaaS (Communication Platform as a Service) during a training call. It was actually really good timing, because this has been a hot topic with vendors, partners, and customers. APIs are like Legos. A great example of this for Avaya is Spaces.

APIs 64

APIs Transportation voip Contact Center 64

aircall

JANUARY 25, 2023

If your business relies on communicating with clients worldwide, Genesys can quickly become very expensive. Collaboration If your business is considering a cloud-based communication solution, it should consider the entire company. Many Genesys alternatives offer unlimited international calling.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. CRM contact center unification is a step beyond your run-of-the-mill API integration.

CRM 82

CRM Contact Center APIs Customer Service 82

JustCall

MARCH 15, 2023

Businesses need to ramp up their marketing and communication efforts to stay ahead of the competition. It skyrockets your marketing efforts and works as an accelerator for establishing communication. Thanks to SMS gateways and APIs, you can schedule and automatically send pre-written messages to thousands of customers today.

Marketing 122

Marketing Telemarketing APIs Best practices 122

ShepHyken

DECEMBER 13, 2019

Consider the number of critical APIs that are embedded. Double the APIs – quadruple your problems! Communication style, service & philosophy. Every organization has a philosophical culture and style of communication. Is it robust enough for your scale and complexity of operations? Do yours match?

APIs 254

APIs Enterprise Government Customer Experience 254

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. With an open, ecosystem model supported by APIs, end user customers can take a fully flexible, customizable approach to using new services that evolve with technology and business needs.

APIs 52

APIs Cloud contact Contact Center voip 52

JustCall

FEBRUARY 28, 2024

It’s not just about finding a dialer that power dials through your lead list; it’s about strengthening your outbound communication strategy. JustCall helps your business to streamline communication and achieve its sales and marketing goals. Partnering with JustCall was the right decision for our stage of growth.

Real estate 52

Real estate CRM APIs Sales 52

JustCall

APRIL 3, 2023

From SMS campaigns, virtual numbers, and call software to native CRM integrations, the software is the one-stop solution for all your workflow automation and customer communication needs. It is safe to say that Help Scout and JustCall platforms together make the perfect partners. Do JustCall and Help Scout have an API?

CRM 52

CRM APIs voip contact center solutions 52

Totango

MAY 17, 2023

Despite CS teams spending half of their time with key cross-functional partners in sales, many CS and cross-functional leaders still feel a gap in collaboration. At Totango, as a partner in our executive sponsor program, I focus on aligning with our internal teams to fully understand the goals for each account for which I’m responsible.

Sales 106

Sales Marketing Metrics APIs 106