AWS Machine Learning

MARCH 29, 2024

The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

Zappix

NOVEMBER 21, 2022

An application programming interface (API) is a way for two or more computer programs to communicate with each other. The API is not intended to be used directly by a person (the end user). It is a type of software interface, offering a service to other pieces of software.

APIs 52

APIs Personalization 52

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. It allows two software applications to communicate with each other. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. Final thoughts.

APIs 52

APIs Airlines Contact Center Upselling 52

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 123

APIs Big data Accountability Enterprise 123

CSM Magazine

AUGUST 23, 2021

The knowledge of Application Programming Interfaces (APIs) and the ability to work with them is becoming essential for the data-driven marketers of today. To keep up with the increasing competition, marketers not only need to know what APIs are, but also integrate them with their content strategy. What are APIs? Market research.

APIs 52

APIs Marketing Engineering Education 52

Whitepages Pro

AUGUST 4, 2016

Whitepages Pro APIs help businesses improve their communications using data. When layering Whitepages Pro data APIs with complimentary communication APIs, you can quickly build powerful applications that optimize businesses processes with little code. This includes the Tropo’s communication platform.

APIs 40

APIs voip Morale Wait times 40

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

Nexmo

FEBRUARY 27, 2019

Nexmo’s Voice API allows you to build real-time voice communications in the cloud. With the Nexmo Voice API, you can build voice communications using your existing web framework, record and store inbound calls, create conference calls, and send text-to-speech messages in 40 languages and with a plethora of accents.

APIs 90

APIs 90

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center CRM Contact Center 52

Bright Pattern

MARCH 28, 2018

Twilio, the global cloud communications platform, is the applications game changer whose API building blocks successfully showed developers that customizing and deploying global telephony, chat, routing, and task distribution tools can and should be easy.

APIs 98

APIs Cloud contact Contact Center 98

JustCall

JANUARY 23, 2024

This blog post will guide you through the process of getting started with WhatsApp Business for Teams and help you leverage its capabilities to enhance your business communication. What is the WhatsApp Business API for teams? This is an option in WhatsApp Business API only, as the WhatsApp Business App doesn’t support multiple users.

APIs 52

APIs Accountability CRM Interactive Voice Response 52

Cyara

MARCH 24, 2021

Recently on the blog, we offered an easy-to-understand overview about What Is an API.

APIs 67

APIs Customer Experience Technology 67

AWS Machine Learning

DECEMBER 22, 2023

In particular, we cover the SMP library’s new simplified user experience that builds on open source PyTorch Fully Sharded Data Parallel (FSDP) APIs, expanded tensor parallel functionality that enables training models with hundreds of billions of parameters, and performance optimizations that reduce model training time and cost by up to 20%.

Scripts 97

Scripts APIs Engineering Finance 97

Quiq

JUNE 10, 2021

Share This Story During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations. The API is open to all businesses. Common Uses. Request a demo.

APIs 52

APIs Accountability CRM Personalization 52

Nexmo

JUNE 13, 2019

I remember a teacher in grade school using the game to illustrate how unreliable communications could be. There are countless essential and critical tasks that modern cloud communications applications can accomplish. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

I remember a teacher in grade school using the game to illustrate how unreliable communications could be. There are countless essential and critical tasks that modern cloud communications applications can accomplish. We will discuss adding it, along with your Nexmo API credentials, as environment variables in just a bit.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

AUGUST 29, 2017

As the technology that supports human communication continues to evolve, we’ve come nearly full circle when it comes to speech. Communication via Voice has been under some pretty stiff competition from SMS and other text-based, real-time communications channels in the past few years. The post Anatomy of a Voice API: What Is It?

APIs 124

APIs Technology 124

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

CSM Magazine

OCTOBER 28, 2020

API ( Application Programming Interface ) is considered an integral part of website and mobile app development. The API enables a mobile application to exchange data easily with other apps or platforms. The reasons for outsourcing API development. Outsourcing companies provide customized API development services.

APIs 40

APIs outsourcing Marketing Surveys 40

TechSee

APRIL 22, 2024

Customers receive a simple SMS – a method of communication that everyone has. Clicking the link in the SMS is all they need to do to open up a visual communication channel with an agent about their issue. Furthermore, TechSee’s technology can be integrated anywhere through APIs or SDKs.

APIs 109

APIs Scripts Technology Best practices 109

CCNG

MAY 17, 2023

ChatGPT is a possible future communication channel with customers. In Summary The technology used to communicate with your customers is continually evolving and new communication channels are being introduced all the time. Here are some facts should any of your customers look to you to provide them with some answers or advice.

Customer Service 195

Customer Service CCNG Government Chatbots 195

Comm100

OCTOBER 24, 2023

One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.

Chatbots 92

Chatbots APIs Personalization Technology 92

Nexmo

MAY 10, 2019

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. We are going to accomplish the following tasks to create a conference call (“conversation”) with the Nexmo Voice API: Create a Rails application. Nexmo Voice API Overview. Prerequisites.

APIs 81

APIs Accountability 81

Nexmo

MAY 10, 2019

In this walkthrough, we are going to create a Ruby on Rails conference call application that utilizes the Nexmo Voice API. We are going to accomplish the following tasks to create a conference call (“conversation”) with the Nexmo Voice API: Create a Rails application. Nexmo Voice API Overview. Prerequisites.

APIs 81

APIs Accountability 81

AWS Machine Learning

SEPTEMBER 6, 2023

These SageMaker endpoints are consumed in the Amplify React application through Amazon API Gateway and AWS Lambda functions. To protect the application and APIs from inadvertent access, Amazon Cognito is integrated into Amplify React, API Gateway, and Lambda functions.

Enterprise 93

Enterprise APIs Real estate Construction 93

Nexmo

NOVEMBER 10, 2020

Luckily for us, Vonage has a fantastic API for tracking phone calls ! We’ll use the Vonage API and build a.NET Core application that stores and displays this information by using event sourcing. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Prerequisites. The latest version of.NET /.NET

APIs 139

APIs Accountability 139

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. API Gateway validates the API key.

APIs 70

APIs Enterprise Accountability industry standards 70

VirtualPBX

AUGUST 3, 2023

In today’s fast-paced digital landscape, effective communication is vital for businesses to thrive. Among the various communication tools available, Text Blast Services have emerged as a popular and efficient way to reach a wide audience instantly. Cons: Limited to text messaging only, lacks additional communication features.

APIs 98

APIs Customer Support Analytics Marketing 98

JustCall

SEPTEMBER 29, 2023

Deep Dive into JustCall’s Copper Integration JustCall’s integration with Copper is more than just an integration; it’s a comprehensive communication solution. JustCall’s Copper integration offers seamless communication with click-to-call and click-to-message features for effortless contact management.

APIs 52

APIs CRM Accountability Management 52

AWS Machine Learning

MARCH 25, 2024

Protecting data in transit Data encryption is used to make sure that data communication between your application and Amazon Transcribe remains confidential. Applications must have valid credentials to sign API requests to AWS services. For more information about data privacy, see the Data Privacy FAQ.

Best practices 79

Best practices APIs Transportation Personalization 79

CSM Magazine

OCTOBER 31, 2023

Effective communication with customers, partners, and within teams hinges on a reliable phone system. Leveraging Modern Technologies: The Role of Phone Validation API As businesses grow and evolve, their communication needs change, requiring more advanced features and functionalities from their phone systems.

APIs 52

APIs CRM Technology Customer Experience 52

AWS Machine Learning

OCTOBER 4, 2023

However, prior authorization can be a time-consuming and complex process that requires a lot of paperwork and communication between healthcare providers, insurance companies, and patients. Amazon API Gateway invokes the Patient View Hooks AWS Lambda function. API Gateway invokes the Coverage Requirements Hooks Lambda function.

Healthcare 89

Healthcare APIs Transportation Education 89

AWS Machine Learning

OCTOBER 27, 2023

Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels. However, generative AI alone isn’t enough to deliver engaging customer communication. Dear , Desiring the cozy feel of fall?

Personalization 85

Personalization Marketing APIs Entertainment 85

JustCall

JANUARY 23, 2024

Customer service via WhatsApp offers a direct and real-time communication channel. This will save time and ensure consistency in your communication. Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. Clear Communication: Keep your messages direct and concise.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

JustCall

JANUARY 23, 2024

It looks like regular WhatsApp but is armed with tools to enhance business communication. There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents.

APIs 52

APIs Multichannel Chatbots Accountability 52