Customer Service Life

JUNE 17, 2019

A robust quality tool already has built in reporting so there’s no need for more formulas or spreadsheets to get to a point where you can analyze your data. Some metrics that we regularly look at include: Overall quality averages as well as individual agent performance. Calibrate with all scorers. Permissions and access.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63

Robert Davis

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. These essential outbound measurements include: Quality scores. Outbound telemarketing is not for everyone. Completion rates. List yield.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Telesales agents trained in conversational sales techniques provide a meaningful emotional connection that not only increases conversion rates and customer satisfaction, but customer loyalty as well. These essential outbound measurements include: Quality scores. Outbound telemarketing is not for everyone. Completion rates. List yield.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40