JustCall

APRIL 22, 2022

If you don’t want customers to go to your competitors, you need to gather feedback throughout the customer journey. This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Build purposeful customer experiences .

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

ChurnZero

APRIL 26, 2019

Read on to discover how thinking like a Human Resources Manager, introducing your product early, and leveraging a coaching or shadowing program can turbocharge your onboarding experience. . Look beyond the typical CS metrics (such as renewals or upsells) and be ready to answer questions around ramp-up times and training delivery methods.

Coaching 58

Coaching Metrics Upselling SaaS 58

Amity

JANUARY 27, 2016

You need to chalk out a standard procedure, depending on types of accounts, as to how you shall help them, coach them and mentor them at appropriate junctions. • The Link Between Customer Success, Retention, and Upsells. Expanding revenue from existing customers leads us to the topic of upsells.

Upselling 57

Upselling SaaS Best practices Sales 57

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Host and present in webinars, in-person events, and company events.

Coaching 19

Coaching Accountability Upselling Metrics 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Create and carry out programmes in Marketo for a variety of channels, including email, the web, nurturing of in-products, field events, webinars, etc.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Work with Success Team Members to maintain and deploy trainings, webinars, and content to support product education for publishers.

Engineering 19

Engineering Coaching Upselling Feedback 19

CSM Practice

SEPTEMBER 19, 2017

Your enablement should also include shadowing your CSMs to provide specific feedback on how QBRs are handled by each individual CSM. One of the techniques that make a SMB engagement model successful, is the creation of automated triggers to flag out a client when they need help, are at risk, or ready for an upsell.

Upselling 49

Upselling Coaching Self service Enterprise 49

Amity

FEBRUARY 21, 2018

This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. Are you a communications master who’s comfortable translating concepts, receiving feedback, and evaluating context? Finally, do you consider yourself to be curious by nature ?

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

OCTOBER 13, 2021

Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals. Relay valuable feedback and insights from the market to the product team. Deliver keynotes and webinars on different aspects of personalization. Improve both customer-facing and internal processes.

Upselling 19

Upselling Metrics Coaching Accountability 19

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Supporting customers in achieving their business goals with SpecifiedBy with training, online review sessions and webinars. based on learnings from successful customers.

Real estate 10

Real estate Upselling Customer retention Accountability 10

Talkdesk

OCTOBER 20, 2016

Do you want to upsell more customers? When employees are able to chat with each other and keep in contact, it’s easier for them to ask for help, give fast answers, build camaraderie, get coached and avoid being alone, even if they aren’t physically co-located with their colleagues. Make this the purpose of the game. Make this the goal.

Call Center 40

Call Center call center software Morale First call resolution 40

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Have the opportunity to upsell to existing customers, connecting their goals and challenges with their Futr solution. Lead online webinars and demos to educate customers on the features of the product.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

JANUARY 27, 2021

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US Organization: Nacelle As a Director of Customer Success, you will recruit, manage, coach, and inspire a team of technical on-boarders and customer support/success.

Upselling 10

Upselling Airlines Education Accountability 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

MAY 21, 2021

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Work with the Customer Success Director in leading Customer Success initiatives and company-wide improvements as well as mentor and coach new Success Managers.

industry standards 10

industry standards Metrics Upselling Enterprise 10

CSM Practice

JANUARY 1, 2017

They should upsell seats and service levels. Anna Connell: When no usage data is available, there are a couple of things I recommend having the customer success program focus on: Voice of customer metrics, including: NPS, Support scores, feedback from customer meeting, etc. customer churn data, account add-ons.

SaaS 58

SaaS Metrics Accountability Best practices 58

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Listening to customer feedback is also essential, she stressed, “we are constantly increasing the number of channels and ways to get feedback.” . Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64