VirtualPBX

SEPTEMBER 8, 2023

At VirtualPBX, we understand the paramount importance of security in VoIP phone communication. In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Here’s why: 1.

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Global Response

JANUARY 22, 2024

Technological Advancements Shaping The Future of Outsourcing Technological advancements such as artificial intelligence (AI), cloud-based computing, and robotic process automation (RPA) are significantly shaping the industry. Cloud-based Computing Cloud-based computing has completely transformed outsourcing, particularly in the IT industry.

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Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. However, is this really the best solution?

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Momentum Telecom

OCTOBER 24, 2023

Cloud Voice has gained popularity as businesses seek more scalable, agile, and cost-effective solutions for their communication needs. Around 61% of CEOs say they plan to switch from traditional phone systems to cloud voice , adding to the 35% of companies already using this flexible technology. What Is Cloud Voice?

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AWS Machine Learning

OCTOBER 30, 2023

In this post, we demonstrate how to set up private access on your AWS account to access Amazon Bedrock APIs over VPC endpoints powered by PrivateLink to help you build generative AI applications securely with your own data. On the Amazon VPC console, under Virtual private cloud in the navigation pane, choose Endpoints. Choose Save.

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ShepHyken

DECEMBER 23, 2022

In 2023, the world’s business communications will occur across an increasingly dynamic and evolving panorama of on-prem, private cloud, hybrid, and UCaaS communications systems,” said Tarun Loomba, President and CEO of Mitel. Customers have many communication technology choices today, and many use a mix of infrastructures. “In

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AWS Machine Learning

NOVEMBER 16, 2023

In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker. These environments ranged from individual laptops and desktops to diverse on-premises computational clusters and cloud-based infrastructure.

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AWS Machine Learning

MARCH 13, 2024

Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements. Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3. Create a security group called DemoSG.

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Momentum Telecom

OCTOBER 24, 2023

Around 61% of CEOs say they plan to switch from traditional phone systems to cloud voice , adding to the 35% of companies already using this flexible technology. VaaS delivers voice services through the cloud, eliminating the need for on-premise phone system hardware and infrastructure. Ready to get started?

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ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. However, the methods through which healthcare professionals must secure personal health information have changed over the years.

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ConvergeOne

JULY 27, 2021

With public cloud adoption becoming the way of life for the increasing number of organizations looking to solve business challenges with remote working, questions about its security implications are inevitable. However, security has many different meanings and challenges in the public cloud with native solutions.

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Call Experts

OCTOBER 5, 2023

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? Call Experts takes this seriously and maintains robust security measures.

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CSM Magazine

NOVEMBER 11, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has certified as an approved supplier on the Government’s G-Cloud 13 procurement framework. ” G-Cloud 13 features over 4,200 suppliers, providing access to more than 31,000 services.

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Call Experts

APRIL 8, 2024

Adhering to Regulations High-quality call centers ensure compliance in industries with stringent regulatory requirements, such as healthcare or finance. Are there any specific industry regulations or compliance requirements you must adhere to? Call Experts takes this seriously and maintains robust security measures.

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CSM Magazine

APRIL 25, 2023

As a self-service option, IVR provides 24/7 secure payment options and reduced costs in comparison to agents taking payments. Similarly, secure payment links sent using SMS or email have seen an increase in adoption for the third consecutive year. The benefits of PayByLink include secure payment and reduced agent time on the call.

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ConvergeOne

SEPTEMBER 28, 2022

There are good reasons most large enterprises worldwide are quickly adopting the cloud for everything from sales contracts and product specs to videos and overall business operations. Migration to the cloud has accelerated in the post-pandemic hybrid work world and more recently as companies battle inflation and rising real estate costs. “Why

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ConvergeOne

JUNE 22, 2021

Azure is a public cloud offering that provides solutions for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). However, as with any cloud provider, there are concerns around security and breach issues (i.e., Azure’s Foundation is Built on Security. Operational Security.

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ConvergeOne

OCTOBER 5, 2021

Have you considered regulations and compliance measures to mitigate the loss of business revenue, reputation, and survival? Let’s start by determining if your company has a risk strategy program in place to secure and keep private your most critical assets: Does the plan include policies and measures that align with company expectations?

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Global Response

JANUARY 31, 2024

That makes it incredibly challenging to provide adequate, timely, and secure IT support. Well-trained and equipped for cybersecurity Many of us stepped into remote work and were completely blindsided by the need for security. What’s more, outsourced IT teams can provide real-time security monitoring.

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outsourcing Technical Support Best practices Education 62

Comm100

SEPTEMBER 29, 2021

In part four, we’ll look at the security implications of digital transformation in customer service. When implementing a technology solution, it’s important to consider the security impacts and risks that come with transitioning to the digital landscape. Gaining Trust Through Data Security.

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Global Response

JANUARY 22, 2024

Cloud Computing Cloud computing technology allows BPO services to access, store, and process data remotely. Collaboration tools and platforms in the cloud facilitate seamless teamwork in geographically dispersed BPO teams. What Security Measures are in Place to Protect Customer Data in Call Center BPO Services?

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Talkdesk

OCTOBER 14, 2020

Many lenders and servicers are evaluating how they can gain the agility, flexibility and speed needed to meet rising borrower expectations, without compromising security or regulatory compliance. Now is the time for banks to transition to a more flexible platform offered by cloud solutions.

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AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store provides a secured and unified store to process, standardize, and use features at scale across the ML lifecycle. Who needs a cross-account feature store Organizations need to securely share features across teams to build accurate ML models, while preventing unauthorized access to sensitive data.

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SharpenCX

NOVEMBER 10, 2021

It’s a daunting task to find new cloud technology for a contact center. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP. How reliable and secure is the service? Ask yourself: . Utter chaos ensues.

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Revation Systems

JANUARY 5, 2023

You need to look beyond the shiny marketing spin and smoke-and-mirror demos and get to the punchline, which is security. However, as a final step in the diligence process, I decided to engage industry analyst expertise to assess and validate both companies from a financial and compliance perspective.

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CSM Magazine

JANUARY 31, 2023

Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.

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CSM Magazine

FEBRUARY 8, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022. To be shortlisted in the CX Awards Best Compliance Product category is therefore testament that this approach works.

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Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions.

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SharpenCX

OCTOBER 4, 2022

The premise-based solution has been in the telecommunications business for a long time, but limits customers with a lack of native-built features, cloud strategy, and simple pricing structure. It’s easy to migrate to SharpenCX due to the platform’s cloud-native infrastructure and intuitive interface design. Uptime 99.999% SLA.

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AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue.

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JustCall

OCTOBER 25, 2023

Transcending Global Boundaries With Cloud Telephony Businesses can overcome most of the challenges associated with international call management by adopting cloud telephony solutions. Cloud telephony systems enjoy a worldwide presence. In some cases, the call records and transcripts can also help with compliance.

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CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. How secure is homeworking? Think Cloud first. The new world of hybrids.

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Fonolo

FEBRUARY 23, 2022

Maintaining a thorough understanding of cybersecurity threats and how to stop cybercriminals in their tracks is key to keeping everyone’s data secure and remaining PCI compliant. A Complete Guide to Call Center Security. Developing a successful call center security strategy isn’t a fast and easy process. Cloud Data Backups.

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TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? What Is a Cloud Contact Center? This is not the case with the cloud.

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Momentum Telecom

JUNE 11, 2021

A hybrid work environment needs high-quality, cloud-based communications and collaboration technology. Cloud Voice. Cloud voice and unified communications are solutions that easily enable your business to migrate your communications infrastructure to the cloud. Managed Networks. Momentum Can Help.

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CSM Magazine

DECEMBER 11, 2023

Implementing a document management solution offers cloud storage capabilities along with features like e-signature integration and document sharing. Compliance Management Tools Compliance management tools are essential for mortgage brokers as they navigate through the changing regulations.

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CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry.

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