Talkdesk
DECEMBER 10, 2020
Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands.
VocalCom
JUNE 16, 2020
Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post « The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia appeared first on Vocalcom Blog.
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VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?
VocalCom
JUNE 22, 2020
According to a Toister Solutions research, one of the top five challenges plaguing call center agent performance is how much of agents’ time gets sucked up by low-value work and the lack of context agents have about their customers. Providing intuitive contact center solutions will accelerate training and adoption by distant agents.
Cisco - Contact Center
NOVEMBER 24, 2020
Cisco Cloud Contact Center Solutions webpage. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study. Cisco Identified as a Leader in Aragon’s Globe for Intelligent Contact Centers 2020. Learn More.
VocalCom
JUNE 29, 2020
so that contact centers can deliver a real omnichannel customer experience. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
Cisco - Contact Center
DECEMBER 17, 2020
And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
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