AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

Noble Systems

JANUARY 8, 2019

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble’s VP of Marketing Lee Allum discuss maximizing the value of your contact center to both your customers and your company, and how your technology stack can be a big difference-maker. Building Contact Center Solutions for Modern Businesses.

contact center solutions 44

contact center solutions Contact Center Gamification Cloud contact 44

DMG Consulting

MAY 6, 2022

The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. May 2, 2022 By Donna Fluss. buy discussion.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

Win the Customer

OCTOBER 12, 2018

As self-service technology expands, companies must innovate with new ideas to provide a better customer service and brand experience. Here’s a look at customer self-service and the role of burgeoning cloud contact centers. Customer Preferences and Self-Service. Cloud Contact Center.

Cloud contact 98

Cloud contact Self service Contact Center contact center solutions 98

Talkdesk

MARCH 13, 2020

Customer experience is at the heart of EF English Live. As an educational platform, the organization must ensure that its users not only use and love the product, but actually make progress in their learning experience. When looking for a new contact center solution, call quality was the leading factor moving forward.

Enterprise 52

Enterprise Education contact center solutions Cloud contact 52

3CLogic

MAY 26, 2022

If you are seeing a significant drop in customers or stagnated growth in net new customers, the best way to center the new expectations for customer experience is an informed customer experience strategy that can even help you achieve — and exceed — your revenue goals. every year from 2022 to 2030.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Cisco - Contact Center

JANUARY 27, 2020

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes. In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. How Well Do You Know Your Customers?

Contact Center 80

Contact Center contact center solutions Enterprise Cloud contact 80

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. Paul Jarman, inContact.

Enterprise 40

Enterprise Customer Experience Contact Center Analytics 40

NICE inContact

MARCH 23, 2016

Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs.

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

JustCall

MARCH 9, 2023

Did you know that 70% of customers that had their issues solved favourably in the first call would be willing to return to your business for repeat purchases? This is how important customer experience is, especially in the context of contact centers. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Serenova

MAY 23, 2019

Years ago, we began speaking about the rising importance of customer experience. We recognized the customer experience started and ended with the contact center. Today, it feels like the customer experience wave has turned into a tsunami. Better Customer Experiences in the Cloud.

Contact Center 40

Contact Center Customer Experience Cloud contact contact center solutions 40

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. Customer experience is now unquestionably the most critical competitive differentiator for brands.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

3CLogic

AUGUST 3, 2021

To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Failing to do so could result in a series of business challenges including lost sales, diminished customer loyalty, and damaged employee morale.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Tethr

NOVEMBER 15, 2021

Contact center reporting and analytics are essential for customer service and customer experience (CX) leaders to understand contact center performance accurately. The best contact center reporting and analytics tools. Talkdesk for end-to-end enterprise customer experience analytics.

Contact Center 99

Contact Center Analytics Marketing First call resolution 99

Aspect

NOVEMBER 5, 2018

Global market intelligence firm, International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software will be for cloud-based offerings. Are you considering moving your contact center to the cloud? Learn more about how Aspect’s cloud contact center solution can work for your business.

Call Center 107

Call Center Cloud contact Contact Center contact center solutions 107

Serenova

MARCH 7, 2019

In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. For anyone I haven’t yet convinced, here are a few more reasons to attend one of the biggest—and most important— contact center events of the year. He’ll also provide the framework you’ll need to decide if the cloud is right for your organization.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Serenova

APRIL 7, 2020

While the situation evolves, we know with certainty that the cloud is the only viable solution for contact centers to transition their agents to safely work from home and meet increased demand while maintaining positive customer experiences and business continuity. Many agents weren’t technically savvy.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

3CLogic

JUNE 28, 2022

Even the way agents connect with customers over the phone has evolved. Enterprises are increasingly turning to this type of technology — and for good reason. That means this technology makes it possible for contact centers to hire in-office agents, remote agents, or both. 4 Reasons Why Top Enterprises Use VoIP Software.

voip 52

voip Contact Center contact center solutions Technology 52

Talkdesk

APRIL 28, 2020

Grounded with an inflexible and unreliable on-premises system, TAP Air Portugal sought a scalable cloud solution it could depend on to provide an outstanding customer experience. We are pleased that TAP Air Portugal, a large global enterprise, chose Talkdesk for its cloud contact center solution.

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

NobelBiz

MAY 16, 2023

As contact centers began exploring the cloud-based model more closely, they realized that it could offer far more than just the ability to work from home. Its scalability, flexibility, and cost-effectiveness make it an attractive option for organizations looking to streamline their operations and enhance customer experiences.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Cisco - Contact Center

FEBRUARY 18, 2020

And they’re looking for unique ways to create differentiated experiences for both their employees and customers that will result in better customer experiences, repeat business, and improved performance of their contact center. Integration with Webex Experience Management (formerly CloudCherry).

Contact Center 118

Contact Center Enterprise Self service contact center solutions 118

Talkdesk

JANUARY 22, 2020

All 200 patent applications relate to Talkdesk Enterprise Cloud Contact Center with more than half specifically for enabling and accelerating AI capabilities. Learn why our customers recommend Talkdesk Get to know Talkdesk Enterprise Cloud Contact Center solution Learn more about Talkdesk iQ?.

Cloud contact 57

Cloud contact Enterprise Contact Center contact center solutions 57

Talkdesk

FEBRUARY 25, 2020

The customer is the essential part of driving engagement and success within an organization, just as much as infrastructure, security or tools, as it is the number one factor when creating loyalty and retention within the brand. In fact, 87% expect to increase their use of cloud in the next year. Read why our customers recommend us.

Cloud contact 56

Cloud contact contact center solutions Customer centricity Contact Center 56

Cyara

JULY 9, 2019

The contact center has become the inflection point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences. To accomplish this, the vast majority of enterprises are moving their contact centers to the cloud.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

JustCall

NOVEMBER 25, 2022

Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Better consumer experiences, they think, begin with AI. CloudTalk Mediafly Coach360 (formerly ExecVision) Five9.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Cisco - Contact Center

NOVEMBER 24, 2020

Hope and Hype for Customer Service and Support Solutions — Insights from Cisco and Gartner Research. Recently, Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and customer experience experts can leverage to guide their planning for the year ahead.

Contact Center 110

Contact Center Technology contact center solutions Cloud contact 110

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. The contact center trends too, changed completely driven by the pandemic. Video chat assistance is the next big thing.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

NobelBiz

MAY 16, 2023

As contact centers began exploring the cloud-based model more closely, they realized that it could offer far more than just the ability to work from home. Its scalability, flexibility, and cost-effectiveness make it an attractive option for organizations looking to streamline their operations and enhance customer experiences.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

CSM Magazine

DECEMBER 10, 2021

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect. ” With a legacy of over 40 years in the contact center environment, VoiceFoundry’s expertise is focused on the Amazon Connect portfolio of services.

Interactive Voice Response 52

Interactive Voice Response Technical Support Contact Center contact center solutions 52

Talkdesk

FEBRUARY 28, 2020

Justworks’ support team of approximately 250 agents struggled with a legacy, on-premises contact center solution for customer support. This aging system was unable to provide a high-quality agent experience, a key component of Justworks’ value proposition. Read Justworks customer story. Want to know more?

First call resolution 61

First call resolution contact center solutions Cloud contact Contact Center 61

Cisco - Contact Center

DECEMBER 10, 2019

The first ask from customers is to deliver fast and accurate responses using the channel of their choice and this translates into great customer experience ( Reference ). 59% will not return after a bad experience. Also, the voice of the customer is more than the spoken word. Cisco Call Center Enhancements.

Interactive Voice Response 84

Interactive Voice Response Call Center Contact Center Self service 84

Talkdesk

APRIL 22, 2020

By supporting customers in their transition to the cloud, Talkdesk deploys industry-leading contact center solutions to unleash the power of a remote workforce. Ensuring successful customer relationships, even in times of crisis, will enable organizations to thrive in the face of adversity.

B2C 59

B2C Government contact center solutions Contact Center 59

3CLogic

OCTOBER 28, 2022

Improve CX Even More with a Cloud Contact Center Solution for SAP Service Cloud. At many enterprise-level organizations, operational silos often exist between their primary system of record and contact center solutions. Luckily, there’s a simple solution.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 61

Best practices Contact Center Cloud contact Enterprise 61

DMG Consulting

MAY 9, 2022

Contact centers are still one of the least preferred departments in which to work, and their staff is among the most underpaid in any company. There are many highly innovative and practical systems and applications that can be applied to contact centers to help improve their performance.

Contact Center 48

Contact Center contact center solutions Enterprise Technology 48

Talkdesk

JUNE 26, 2019

In the midst of growth, EmployBridge found a need to drive immediate improvements in efficiency and performance in order to maintain a high-quality customer experience.

Self service 68

Self service Contact Center contact center solutions Cloud contact 68