CSM Magazine

MARCH 27, 2023

Calabrio , the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact centre platform. The cloud-to-cloud integration gives Zoom Contact Center customers access to the only true-cloud, enterprise-grade WFM solution on the market.

Contact Center 52

Contact Center Enterprise Management Customer centricity 52

CSM Magazine

APRIL 12, 2023

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX to give customers a more flexible, feature-rich solution. Enterprise-grade workforce management capabilities, including smarter, faster scheduling to manage service complexities, at scale.

APIs 52

APIs Analytics Coaching Morale 52

CSM Magazine

APRIL 18, 2023

As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. In these uncertain economic times, contact centres need to find new ways to achieve more and regret less. This is where an investment in analytics pays off for example.

Coaching 52

Coaching Analytics Contact Center outsourcing 52

DMG Consulting

APRIL 13, 2022

DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. AI-enabled new-gen WFM revolutionizes the staffing paradigm. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . MEDIA ALERT. When: Today, 9 March 2022.

Consulting 48

Consulting Consulting Enterprise Management 48

Playvox

JANUARY 13, 2022

The shift to the cloud only seemed to accelerate when the pandemic sent many workers home in the spring of 2020. And now, with more companies embracing a hybrid work environment, cloud-based solutions no longer seem optional but rather, business critical. Maximize Workforce Engagement Management (WEM) Solutions.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Calabrio

MARCH 2, 2020

Contact center as a service (CCaaS) makes the power of a modern contact center available to any business, regardless of budget or technical expertise. One such Calabrio CCaaS partner is Twilio —and today we announced a new, cloud-to-cloud integration between Calabrio ONE and Twilio Flex.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

DMG Consulting

OCTOBER 13, 2021

DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. MEDIA ALERT. Where: Available at the DMG Consulting online store. Background: .

Consulting 48

Consulting Consulting Contact Center Marketing 48