Talkdesk

FEBRUARY 25, 2020

The customer is the essential part of driving engagement and success within an organization, just as much as infrastructure, security or tools, as it is the number one factor when creating loyalty and retention within the brand. Embrace the cloud. In fact, 87% expect to increase their use of cloud in the next year.

Cloud contact 56

Cloud contact contact center solutions Customer centricity Contact Center 56

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. However, COVID-19 proved to be a catalyst for adopting the cloud-based model due to its work-from-home capabilities.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

NICE inContact

JULY 18, 2019

IT leaders rely on a set of critical contact center functionalities for efficiency and success. Wouldn’t it be great if there were solutions that allowed for easy scalability, global connectivity, omnichannel routing, all in a unified and secure platform?

Contact Center 60

Contact Center Interactive Voice Response call center software APIs 60

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. Between compliance, regulations, onboarding, training, and QA alone, managers have their hands more than full. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. Now, let’s dive in!

call center software 52

call center software Healthcare Call Center Contact center software 52

JivoChat

OCTOBER 14, 2021

The platform offers different types of hosting, so you can choose the one that suits your needs better. . The platform gives a 99% uptime guarantee, 24/7 customer support, and a bonus of credit in Google Ads when you sign up. SSL Certificate. All your data is going to be secured by daily or weekly automated backups. .

Customer Support 52

Customer Support Accountability Sales Marketing 52

Noble Systems

MARCH 11, 2019

In recent years, many companies that are focused on improving customer experience have moved their contact center operations to the cloud. And how can they be sure that the cloud contact center will accomplish what they set out to do? Here are the top five advantages of moving contact centers to the cloud.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

JustCall

APRIL 3, 2023

Platforms like OpenPhone combine multiple capabilities like voice, chat, and SMS. Some platforms offer video conferencing and messaging too. Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business? <H4> Top Features of AirCall Cloud-based call center solution.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. A strong call center training program should not just be part of your onboarding process. Still have questions about call center training? What is Call Center Training? Don’t just pick one.

Call Center 141

Call Center Contact Center Coaching Gamification 141

aircall

JANUARY 25, 2021

A financial services call center is an efficient system for serving customers and managing financial risks. A financial services call center helps to document important conversations and transactions to ensure compliance and to enhance their experience. What Is a Financial Services Call Center?

Call Center 62

Call Center call center software Banking virtual call center 62

NICE inContact

DECEMBER 26, 2018

Contact centers looking to create a short list of vendors to consider when modernizing their contact call center technology are looking to the cloud to modernize their operations. Transforming the “no” into “yes” requires your contact center to employ technology designed to flex and scale at the speed of business.

Call Center 48

Call Center Technology Cloud contact Contact Center 48

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs. That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” The organization is able to provide free learning content through paid advertisement, as well as by offering paid certificate options for interested students.

Customer Service 55

Customer Service Banking Education Scripts 55