Customer Contact Central

Balto Joins Talkdesk AppConnect Marketplace

Balto

MAY 11, 2022

Leading real-time guidance platform now available on trusted customer experience solution. Talkdesk has built a top-tier marketplace for contact centers to find AI solutions that create phenomenal customer experiences,” said Marc Bernstein, founder and CEO of Balto.

Coaching

Coaching Contact Center Enterprise Sales

How moving your contact center to the cloud can help reduce costs

Talkdesk

MAY 14, 2020

It’s affordable to get started On-premises contact center solutions are usually expensive, complicated to set up and often require regular and costly updates. On the other hand, cloud solutions do not require a heavy entry fee, making the outset stage of the process much easier, cheaper and smoother.

Contact Center

Contact Center contact center solutions Call Center Technology

Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

Balto

MAY 25, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown , a semi-annual competition run by Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies. Pat Kerr represented Balto in the showdown.

Coaching

Coaching Contact Center Cloud contact Engineering

PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

CSM Magazine

DECEMBER 20, 2021

As a Talkdesk AppConnect partner , PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide, enhancing the Talkdesk suite of integrations, which includes more than 80 industry-leading applications that enable businesses to rapidly expand their contact center capabilities.

Contact Center

Contact Center Government contact center solutions SaaS

The dos and don’ts of steering your team’s performance during uncertain times

Talkdesk

MAY 11, 2020

With a deep technology background and intimate understanding of the contact center space, our team at Observe.AI built a Voice AI platform that supports teams to be faster, more accurate and more human in every interaction. . How should contact center leaders talk about performance and coach teams?

Coaching

Coaching Contact Center Morale Analytics

The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era

Fonolo

FEBRUARY 27, 2018

Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio. That includes newcomers like TalkDesk and Serenova, legacy vendors like Avaya and Genesys and companies from adjacent sectors expanding into call center like ZenDesk. Raise or lower prices? Looking at the Stack.

Call Center

Call Center APIs Contact Center SaaS

Introducing AppConnect Launch Partners

Talkdesk

MAY 3, 2017

Last week, Talkdesk launched AppConnect , the first enterprise app store. The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Talkdesk AppConnect Launch Partners.

Contact Center

Contact Center Call Center Upselling SaaS

TalkIQ Surpasses 2,000 Seats Through AppConnect Integration

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect. About TalkIQ.

Call Center

Call Center Contact center software Contact Center Enterprise

Amazon, Twilio, and Vonage Lead the Way to Pure Consumption Pricing

Fonolo

MARCH 20, 2018

It’s been an action-packed few weeks in the contact center industry. For the last decade, the dominant tension in the call center world has been between the “old way”: buying equipment via up-front payment plus maintenance contracts; and the “new way”: buying a cloud service via monthly subscription. Premise vs. Cloud.

Call Center

Call Center Engineering Contact Center Enterprise

Have you heard? There’s a new way to partner with Talkdesk

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. A Services Partnership is an opportunity to work with Talkdesk to help organizations makes the digital transformation from the contact center to the cloud.

Consulting

Consulting Consulting call center solutions SaaS

Have you heard? There’s a new way to partner with Talkdesk

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. A Services Partnership is an opportunity to work with Talkdesk to help organizations make the digital transformation from the contact center to the cloud.

Consulting

Consulting Consulting call center solutions SaaS

An S.O.S. for Your Contact Center Software

Talkdesk

AUGUST 30, 2017

The contact center space is the most crucial element in a company’s customer relations, yet for some reason, it hasn’t evolved in decades. While most of the world evolved to adjust to the internet’s speed of information, contact centers have managed to stay mostly unchanged. and moving to an innovator like Talkdesk.

Contact center software

Contact center software Contact Center APIs Accountability

Talkdesk redefines the contact center with CX Cloud

Talkdesk

MAY 6, 2020

With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs. One platform.

Contact Center

Contact Center Cloud contact Enterprise Self service

JustCall vs Talkdesk: An In-Depth Comparison

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. It would be a great plus if you could find a solution that allows you to customize the platform according to your needs. That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy.

Interactive Voice Response

Interactive Voice Response Virtual Agent Multichannel voip

The Talkdesk Advantage: An Interconnected Contact Center

Talkdesk

OCTOBER 31, 2017

At Talkdesk, we think a lot about how we can make contact centers better for customers. Our product is contact center software, so our focus is improving that tool, but in the bigger picture of the customer experience, there’s a lot more than goes into successful customer interactions than a contact center.

Contact Center

Contact Center CRM Contact center software Analytics

Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

JANUARY 18, 2018

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud , let’s consider the advantages of cloud-native contact center. They still worked with regional carriers, ran in private data centers and scaling was a step function.

Contact Center

Contact Center Cloud contact SaaS Contact center software

Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

JANUARY 18, 2018

If you are still debating whether you should transition your contact center from on-premises (on-prem) to the cloud , let’s consider the advantages of cloud-native contact center. They still worked with regional carriers, ran in private data centers and scaling was a step function.

Contact Center

Contact Center Cloud contact SaaS Contact center software

Don’t Put Contact Center Implementation on Hold

Talkdesk

FEBRUARY 8, 2018

It’s hard not to smile when a sales rep claims their company’s “open APIs” will allow you to set up your contact center in no time, but that can quickly turn into a grimace six months later when you find yourself buried in hidden professional service fees and still without a functional contact center.

Contact Center

Contact Center APIs Cloud contact Interactive Voice Response

Customer Contact Central

Balto Joins Talkdesk AppConnect Marketplace

How moving your contact center to the cloud can help reduce costs

Trending Sources

Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

PCI Pal Provides Secure, Compliant Payments for Talkdesk Global Customers

The dos and don’ts of steering your team’s performance during uncertain times

The Twilio / Amazon ‘Stack’ Will Dominate the Next Call Center Era

Introducing AppConnect Launch Partners

TalkIQ Surpasses 2,000 Seats Through AppConnect Integration

Amazon, Twilio, and Vonage Lead the Way to Pure Consumption Pricing

Have you heard? There’s a new way to partner with Talkdesk

Have you heard? There’s a new way to partner with Talkdesk

An S.O.S. for Your Contact Center Software

Talkdesk redefines the contact center with CX Cloud

JustCall vs Talkdesk: An In-Depth Comparison

The Talkdesk Advantage: An Interconnected Contact Center

Transition Your Contact Center from On-Prem to the Cloud

Transition Your Contact Center from On-Prem to the Cloud

Don’t Put Contact Center Implementation on Hold

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