Talkdesk

NOVEMBER 25, 2020

Here are three tips on how to scale your contact center for the seasonal rush. Integrate with your ecommerce technology stack Seamlessly connecting your contact center to ecommerce platforms, such as Shopify and BigCommerce , allows valuable information from customer interactions to quickly reach your customer service agents.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

JivoChat

MARCH 17, 2022

At the Shopify App Store, you are going to encounter multiple apps with different functionalities, which you can integrate into your ecommerce to enhance the website performance. . BigCommerce. If you have a WordPress site, you can connect it to BigCommerce. WordPress integration. Key features: . Responsive design.

Engineering 75

Engineering B2B Accountability Analytics 75

Callminer

APRIL 23, 2019

To train and evaluate call center staff. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. Ensure that you are operating under the correct understanding of PCI compliance for your contact center. Expand your call recording practices.

Best practices 159

Best practices Call Center Banking Contact Center 159

JivoChat

JUNE 5, 2023

You will be able to create your domain, develop as many pages as you find necessary, and include marketing strategies such as adding a blog or integrating the website with an automated email marketing tool, to keep in contact with your customers, build loyalty, but also to reach users who may turn into clients.

Analytics 75

Analytics Marketing B2B Sales 75

Netomi

MAY 13, 2022

Native integration with all major agent desks such as Gladly , Zoho , Freshworks , Salesforce and Zendesk. Best customer service tool for call center support. Call Center Analytics, allowing teams to keep track of key call center metrics – such as wait time, missed call rate, and call volume – all in one place.

Customer Service 52

Customer Service Self service B2B Call Center 52

JivoChat

FEBRUARY 5, 2023

eCommerce fulfillment centers are equipped to handle online retailers’ ordering, processing, and shipping orders. Inventory management: The fulfillment center must track what products are in stock and available for shipment. Packing: The fulfillment center packs the products in boxes or other appropriate packaging materials.

CRM 75

CRM Transportation Accountability outsourcing 75

ProProfs Blog

OCTOBER 25, 2021

Specific features to look for in customer feedback tools include customization, pricing, integration options, and more. Integration Options . Ensure that the customer feedback solutions come with an option to integrate with your already existing tools like MailChimp, Hubspot, and more. Essentials plan starts at $35/month.

Feedback 148

Feedback Surveys Enterprise Analytics 148