clients 
ShepHyken
JULY 30, 2021
He writes about how businesses can be more successful by implementing changes that will boost client satisfaction. One way to do that is by implementing changes that will boost client satisfaction. . Your current and potential clients are now looking to spend their money on themselves and make changes in their businesses.
TeamSupport
APRIL 10, 2024
In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in.
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Helpware
APRIL 23, 2024
Client relationship management (CRM) revolves around cultivating robust, enduring connections between clients and providers.
ShepHyken
APRIL 16, 2021
He shares some tips on how to grow your client list despite a global health and economic crisis, such as the COVID-19 pandemic. At times, it almost feels like the economy has ground to a halt and, as a result, clients aren’t eager to invest in new services. However, you can overcome this and build your client list despite the pandemic.
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Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. That’s why we wrote this eBook.
ShepHyken
APRIL 9, 2021
He writes about skills everyone should have to communicate effectively with clients. Let’s look at some essential skills every customer executive needs to master the art of conversation with clients. Did you know 90% of Americans consider customer service as the key factor when deciding whether to do business with a company?
Kapta Customer Success
FEBRUARY 26, 2024
Client retention as a business growth strategy is increasing in popularity. Learn tactics to give clients what they want so you boost customer retention and lifetime value.
Speaker: Roger Lee, Director - Customer Success, Gridspace
How do you ensure that your customer service professionals are communicating accurate and complete information when they interact with your customers/clients? How do you know your customer service professionals are providing appropriate products/solutions to better serve your customers/clients?
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Customers and prospective clients require real, passionate, and empathetic humans. In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement. Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
In the upcoming webinar, “Leveraging Data Analytics to Optimize the Customer Experience,” The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed will share an in-depth look into how The Northridge Group empowers clients with visibility into Contact Center data to promote a consistent Customer Experience.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries. It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
Learning Objectives Develop your visualization, creativity, and imagination Make the most of networking opportunities at conferences and meetings Give presentations without notes to become a more effective and persuasive speaker Help your team retain information and improve their client relationships Remember names more easily Improve professional (..)
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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