Beyond Philosophy

JANUARY 19, 2023

I love technology, but I can still be old-fashioned when working with clients. Meeting with clients, I like to put pen to paper and illustrate what I am saying with a handcrafted visual aid. I can see when a client is engaged and buying into my pitch, usually because they pick up a pen and start drawing, too.

Consulting 195

Consulting Consulting Finance Sales 195

ShepHyken

JANUARY 20, 2021

My friend and client, Jason Bradshaw of Volkswagen in Australia, was tasked with improving the customer experience for the VW dealerships. What you need is a bullet point list of all the places customers interact with you. Make a list of these touchpoints. Within two years he had made big strides. Now prioritize.

Customer Service 391

Customer Service Journey mapping Customer Experience 391

Beyond Philosophy

OCTOBER 5, 2023

When the extra fees are listed before the total, customers can see what makes up the overall cost of the transaction. It was a form of transparency for us, and it showed them how we were working for the client. It led to some tricky conversations about us defending our consultancy fees.

Airlines 379

Airlines Consulting Consulting Education 379

ShepHyken

MAY 10, 2021

My Comment: We start this week with a great list of ideas on how to create customer loyalty. Techiexpert) Customer satisfaction has a huge impact on one’s business as it has a direct impact on the retention of the exciting client as well as the client that are new. I like them all. Number four is to “Act Fast.”

Customer Service 380

Customer Service Customer Support Surveys Self service 380

ShepHyken

AUGUST 29, 2023

I had made a list of equipment I would buy to upgrade my studio so I could create better virtual keynote speeches for my clients. And guess what happens when they practice helpful behavior versus typical sales behavior? They make the sale. Another example of this “helpful” level of service happened at B&H Photo.

Sales 307

Sales Customer Service Customer Support Customer Experience 307

Beyond Philosophy

OCTOBER 19, 2023

The Curse of the Wish List My podcast partner, Professor Ryan Hamilton, recently published research on a context where people change their minds, which the research team called decision-delay tools. This area would include the “Wish List.” In other cases, people might make a physical list.

Journey mapping 221

Journey mapping Sales Surveys Education 221

ShepHyken

SEPTEMBER 2, 2020

Maybe you call them clients, members, guests, patients, residents… the list can go on and on. Some people say that the term “client” implies a long-term relationship. What do you call your customers? Do you call them “customers”?

Customer emotions 384

Customer emotions Customer Experience Customer Service 384

Outsource Consultants

FEBRUARY 28, 2023

5000 Regionals: Midwest list, the most prestigious ranking of the fastest-growing Midwest private companies, based in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Ohio, South Dakota, and Wisconsin. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!

Consulting 128

Consulting Consulting outsourcing Call Center 128

Beyond Philosophy

NOVEMBER 11, 2023

One thing to consider when you listen to this list is how each of the tactics gets you what you want. He felt that by getting into a relationship where he was contractually bound to suggest a specific company might compromise his integrity to his clients. We knew several ways, eight in fact, and they might help you, too.

Marketing 195

Marketing Sales 195

CCNG

NOVEMBER 15, 2023

If so, in my experience you are one of a long list of companies that have. The first round of proposals (and conversations with each vendor) will allow you to learn more about what you will need and to make a more comprehensive list of requirements. This is often an iterative process with the vendors.

Contact Center 195

Contact Center CCNG Cloud contact Consulting 195

Concentrix

MARCH 29, 2023

Enhances Concentrix’ position as a leader in $550B+ growing CX market Adds clients in attractive growing markets, further diversifying our marquee client list Significantly expands footprint in Europe, Latin America, and Africa Expands breadth and global reach of high-value services and digital capabilities Strengthens support for clients and staff, (..)

Marketing 121

Marketing 121

ShepHyken

JANUARY 17, 2022

My Comment: We start this week’s Top Five with a list of seven customer service skills that EVERY business needs. As I read through the list, I couldn’t disagree. Some may be more relevant than others, and of course, we could have added quite a bit to the list, but this is a good start. My Comment: And here is another list.

Customer Service 167

Customer Service Journey mapping outsourcing Customer Experience 167

Myra Golden Media

JUNE 14, 2019

I’m currently working with a client that sells food products. The problem is, my client can’t give the complete ingredient list because that’s giving away their secret sauce. The problem is, my client can’t give the complete ingredient list because that’s giving away their secret sauce.

Customer Experience 256

Customer Experience 256

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. While most of our clients succeed, a few turn the initiative into “the flavor of the month” or “theme of the quarter.” Does no one want to see change?

Customer Service 146

Customer Service Personalization Surveys Chatbots 146

Outsource Consultants

MARCH 28, 2023

This list, compiled with Statista, ranks companies from across North, Central and South America by their compound annual growth rate in revenue between 2018 and 2021. Honorees of the list have shown extraordinary growth, with a doubled median revenue among participants, up from $12.2 million, making this year especially exciting. “We

Consulting 128

Consulting Consulting outsourcing Call Center 128

24-7 InTouch

APRIL 17, 2024

“We are excited for what the future holds for us as we continue to grow and empower our teams to think beyond conventional boundaries while delivering outstanding results for our global client partners.”

Contact Center 105

Contact Center Technology Sales Management 105

CSM Magazine

APRIL 11, 2024

Share client testimonials : Include video testimonials to build trust and credibility with potential clients. These interactive tours allow clients to explore every corner of a home, giving them a realistic sense of its layout and features. Ensure your website is user-friendly, with easy navigation and quick loading times.

Real estate 52

Real estate Transportation Marketing Engineering 52

Myra Golden Media

MAY 18, 2020

If you’re like most of my clients, you have more pots now than you have burners. Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers. The last thing you need to be doing is worrying about your work from home employees’ ability to move swiftly from one call to the next.

Customer Experience 334

Customer Experience 334

ShepHyken

APRIL 7, 2023

Whether they are existing or future clients, your customers love options. Finding out precisely what your clients want is crucial. One of the biggest causes of client churn is bad customer service. Including live chat is a thoughtful approach to learning about client needs and problems.

Advertising 120

Advertising SaaS Wait times Multichannel 120

ShepHyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. There are features in place to support such accounts, from chatbots, categorization tools for queries, to the option to list online service hours. .

Customer Experience 352

Customer Experience Management Chatbots Accountability 352

ShepHyken

APRIL 26, 2021

Tricia Morris has compiled a list of nine findings that anyone that has anything to do with a contact center and customer support should be aware of. My comment: One of the compelling propositions for our clients interested in our customer service training programs is that that customer service doesn’t cost.

Customer Service 333

Customer Service First call resolution Contact Center Engineering 333

ShepHyken

AUGUST 29, 2022

So, our first article includes a list of ideas to get your customers to come back again and again. 6 Ways to Keep Your Clients Coming Back by Brooke Bisceglia. Businesses that can fulfill those desires are ones that clients will return to time and time again. I like number 14 on the list, which is to become difficult to replace.

Customer Service 161

Customer Service Customer retention Morale Advertising 161

Outsource Consultants

MARCH 15, 2022

Regionals Midwest list, the most prestigious ranking of the fastest-growing private companies based in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Ohio, South Dakota, and Wisconsin. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!

Consulting 128

Consulting Consulting outsourcing Call Center 128

HGS

JANUARY 25, 2021

Tis the season for contact center trends, predictions, and “must-watch” lists. The client has long delivered personalized, traditional banking and customer service; in this region, face-to-face transactions have taken priority over digital ones. Ready to modernize your contact center? Assess trends with care.

Contact Center 130

Contact Center Banking Education Self service 130

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List Company Facts How long have you been in business? Client Service What is the average length of your client relationships?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

AWS Machine Learning

MARCH 1, 2024

There should be an event source listed with a name like aws.partner/genesys.com/…/genesys-eb-poc-demo. Choose Add Client. On the Client Details tab, provide the following information: For App Name , enter a name (for example, TranscriptInvoke-creds ). For Grant Types , select Client Credentials. Save your configuration.

Chatbots 92

Chatbots APIs Self service Contact Center 92

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. As a consultant, he guides clients who want to develop customer-focused cultures. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Steve DiGioia

MAY 17, 2021

In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. LEAN slightly in towards the client. Maintain EYE CONTACT with the client without staring. This should in turn help the client to relax. An open posture says you are open to the client and what he or she has to say.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Cisco - Contact Center

MARCH 30, 2023

In the 2023 Gartner ® Market Guide for Network Detection and Response, Cisco is listed as a Representative Vendor. A Market Guide defines a market and explains what clients can expect it to do in the … Read more on Cisco Blogs

Marketing 98

Marketing 98

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

B2B 83

B2B SaaS Journey mapping Sales 83

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers.

Sales 71

Sales Customer Service outsourcing Government 71

AWS Machine Learning

APRIL 5, 2024

client('s3') rekognition_client=boto3.client('rekognition', S3KeyPrefix – The key prefix for the output files. See the following code: import boto3 import os import datetime import time import json import uuid region = boto3.session.Session().region_name session.Session().region_name region_name s3=boto3.client('s3')

APIs 103

APIs Advertising Enterprise Technology 103

Outsource Consultants

AUGUST 31, 2023

Paul Business Journal’s 2023 Fast 50 list. This list contains the fastest-growing private companies in the Twin Cities and is based on revenue growth over the past three years. I am deeply grateful for our amazing clients and powerhouse team of outsourcing experts.” Paul Business Journal Fast 50 honoree.

outsourcing 67

outsourcing Consulting Consulting Call Center 67

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. Make a master list and boil it down to the top seven to nine reasons customers leave. Client doesn’t see value in the product. Client is not an ideal fit. It’s a Tuesday morning.

Accountability 98

Accountability B2B Sales Marketing 98

Outsource Consultants

OCTOBER 29, 2021

Paul Business Journals 2021 Fast 50 list. This list contains the fastest-growing private companies in the Twin Cities and is based on revenue growth over the past three years. We continue to monitor the ongoing performance of the BPO provider and act as an advocate for our clients after the selection has taken place.

Consulting 126

Consulting Consulting outsourcing Call Center 126

CSM Magazine

JANUARY 3, 2024

Interaction with clients and custom support also play a significant role. This is a convenient tool for both clients and the casino itself. In addition, the bot can redirect the client to the page they need or help contact a live assistant to resolve more complex situations; Implementation of FAQ in a chatbot.

Chatbots 52

Chatbots Technical Support Customer Support Technology 52