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Customers say they want choice, but the evidence shows they don’t!

Beyond Philosophy

He brought snacks to class for his students. Professor Simonson’s experiment about choice had one of his two classes pick their snack every week. Students choosing for future class sessions selected more variety than those who chose the day for the upcoming session. We choose from a list, and then the meals arrive frozen.

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5 Top Customer Service Articles of the Week 7-12-2021

ShepHyken

Customer Service Competency Class Now a Requirement for Fordham Admission by Isabella Scipioni. The class is taught by an experienced retail or food service worker on how to behave when interacting with employees who are making minimum wage and are just trying their best. One of our readers shared the following article.

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Top 5 Customer Service & CX Articles for Week of December 4, 2023

ShepHyken

Magazine) The EX/CX Evangelist would develop and manage an integrated plan to ensure employees are encouraged and empowered to execute a first-class mindset, resulting in extraordinary customer experiences. Central to this strategy is the creation of an exceptional employee experience program, incorporating the first-class mindset.

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Top 5 Customer Service & CX Articles for Week of February 26, 2024

ShepHyken

4 Pillars of Best-In-Class Digital Experience Programs by Karthik Kashyap (Spiceworks) With a plethora of digital channels available and advancements in technologies, more customers are expecting Starbucks or Amazon-like experiences from companies. My Comment: I’m honored to be included in this year’s Replicant’s Top 50 CX Innovators List.

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Contact Center Virtual Summit: July 7 - 27, 2019

FROM 35+ WORLD CLASS CONTACT CENTER EXPERTS! Reserve your seat and add your name to the wait list now! Add your name on the wait list now! DISCOVER HIGH AGENT PERFORMANCE OPTIMIZATION SECRETS. 35+ thought leaders and experts revealing new methods that will impact your future success. How to Hire Right. Successful Onboarding.

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Accelerate data preparation for ML in Amazon SageMaker Canvas

AWS Machine Learning

Choose Import data and select Tabular from the drop-down list. From the Import data page, select Snowflake from the list and choose Add connection. Enter a name for the connection, choose OAuth option from the authentication method drop down list. Select the SageMaker Canvas dataset and choose Create a data flow.

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IntouchCX Wins Five Gold Awards at the 2024 Asia-Pacific Stevie Awards

24-7 InTouch

Details about the Asia-Pacific Stevie Awards and the awards ceremony on May 24, and the list of Stevie Award winners, are available at [link]. ” IntouchCX was also a Silver winner for Innovative Achievement in Growth, Thought Leader of The Year (Dishant Bhojwani), and Innovative Achievement in Customer Satisfaction. “The