Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Answer Dash

APRIL 16, 2019

It places the horse before the cart, conveying that the end is customer lifetime value growth, and the means is meeting or exceeding customer expectations. This simplifies employees’ daily decisions in alignment with corporate strategy. Connect with Ms. Lynn Hunsaker at Linkedin.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. This will give you the intel on how to take action to improve your relationship with the customer and improve their experience. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger.

Consulting 135

Consulting Consulting Metrics Feedback 135