CX Global Media

JULY 9, 2019

Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Randy Rubingh ??Chief

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Despite being relatively new to the industry, Helpscout has quickly become a reliable resource for customer experience professionals.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Kayako

JANUARY 12, 2017

It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! How do you round off a year that’s been so good to the customer service industry? The Customer Delight Playbook , by Sujan Patel.

Customer Experience 79

Customer Experience Chief Customer Officer Customer centricity B2B 79

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Squelch

OCTOBER 25, 2019

The Squelch team recently traveled to Las Vegas where it co-sponsored the three-day Technology & Services World (TSW) 2019 conference and expo. But we’re going to break that rule and share our favorite moments and top learnings from the conference. TSW Event Highlights. But what does golf have to do with TSW? Top TSW Learnings.

Chief Customer Officer 40

Chief Customer Officer Entertainment Government Upselling 40

Mindtouch

APRIL 23, 2018

At the Pulse 2018 conference by Gainsight , the conversation moved past how to measure success and onto how to connect your customers’ success to every interaction your company has with them. Having a sound structure to deliver information to your customers is the foundation from which to analyze their behavior.

Chief Customer Officer 48

Chief Customer Officer Customer advocacy CRM Enterprise 48

Squelch

MAY 17, 2019

In 2018, Squelch was proud to partner with Zendesk as a sponsor for its signature Relate conference in San Francisco. But this year, rather than hosting one multi-day conference, Zendesk is putting on a series of one-day events across the country under the banner of Zendesk Showcase.

Chief Customer Officer 40

Chief Customer Officer Best practices Feedback Marketing 40

CSM Magazine

AUGUST 22, 2019

The meeting strives to equip support leaders with the tools and strategies they need to overcome these challenges and deliver the ultimate customer experience. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee. SVP, Customer Care, Samsung. VP, Returns, Walmart.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer Care 40

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Mindtouch

MAY 19, 2016

Dan Steinman knows a thing or two about Customer Success, not only is he the Chief Customer Officer at Gainsight , but he is author to one of the leading books on the topic, “ How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.”. Dan Steinman, Chief Customer Officer at Gainsight.

Chief Customer Officer 71

Chief Customer Officer Sales SaaS Technology 71

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Andrew Marks.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Spearline

JULY 22, 2021

A significant facet of customer satisfaction is how efficiently the contact center works and deals with problems. In particular, a conference may have multiple participants joining the call, and that one terrible audio line can deliver a terrible and frustrating experience for all parties involved.

Chief Customer Officer 52

Chief Customer Officer Telecommunications Contact Center Technology 52

Kayako

FEBRUARY 13, 2019

The trick is to not map out the customer journey the way you WANT it to look but to understand the reality of the situation. I was at a conference recently and a Chief Customer Officer commented that the entire 10-foot wall of his office mapped out the customer journey in extreme detail.

Chief Customer Officer 49

Chief Customer Officer Metrics Education Marketing 49

Netomi

APRIL 7, 2023

The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Andrew Stein, Chewy, Sr.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52