CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

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SaaS Customer advocacy Coaching B2B 52

Mindtouch

APRIL 23, 2018

In the video below, Top Customer Success Influencers offer secrets to delivering a proactive Support and Success model for the modern connected customer. Aligning departments around your distinct customer verticals creates a holistic approach to optimizing their success. Keri Keeling , Head of Global Customer Success at Oracle.

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Chief Customer Officer Customer advocacy CRM Enterprise 48

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Random acts of C S won’t suffice.

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Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Andrew Marks.

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Chief Customer Officer SaaS B2B Consulting 21