The Evolutionary Wave: Six AI Customer Service Solutions Redefining CX
CSM Magazine
JUNE 16, 2023
Automated chatbots handle simple queries, while AI assists human agents in resolving complex issues on the spot. Chatbots: redefining CX Imagine a world where people can have their problems addressed instantaneously, without navigating cumbersome menus or waiting for a human to deal with an issue.
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