CSM Magazine

JANUARY 5, 2022

California Consumer Privacy Act (CCPA). Unlike GDPR that focuses on collecting, processing, and use of data, California Consumer Privacy Act (CCPA) emphasizes the sale of users’ data to third parties. CCPA applies to the companies that collect and sell data of California residents. Data sources. Customer requests.

Personalization 52

Personalization Sales Marketing Technology 52

CallSource Insights

JANUARY 21, 2020

Learn how to best comply with CCPA and other new privacy laws. On January 1st, 2020 the California Consumer Privacy Act (CCPA) went into effect. To learn more about the CCPA and how it may affect your business practices, you can read more details on the Attorney General’s website.

Consulting 52

Consulting Consulting Personalization Sales 52

Calltools

MARCH 30, 2022

CCPA: The California Consumer Protection Act (CCPA) is a law that protects the collection, processing, storage, and sharing of private information belonging to customers in California. All companies that handle data from customers in California will need to adhere to CCPA.

Healthcare 52

Healthcare Government Education Telemarketing 52

TechSee

JULY 17, 2023

Additionally, complying with relevant regulations such as user consent, clearly labeling AI-powered interactions, and complying with laws like GDPR or CCPA is essential to maintain customer trust.

Best practices 109

Best practices Customer centricity Chatbots Education 109

CSM Magazine

OCTOBER 12, 2023

Depending on the event’s nature and location, organizers may have to adhere to data privacy laws, like the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States.

Management 52

Management Best practices Education Personalization 52

JustCall

OCTOBER 25, 2023

Adhering to data privacy and compliance laws can be difficult : With regulations like GDPR and CCPA, it’s essential to ensure that your call tracking expansion complies with data privacy laws. For 90% of customers, it is easier to trust a company if they have a firm privacy policy.

Interactive Voice Response 52

Interactive Voice Response Contact Center First call resolution Metrics 52

JustCall

OCTOBER 25, 2023

JustCall offers robust data security while also being compliant with local laws (GDPR or CCPA) and industrial regulations (HIPAA or PCI DSS). For this reason, the international call management solution should comply with the specified standards to avoid any legal run-ins with the authorities.

Interactive Voice Response 52

Interactive Voice Response CRM Call Center Management 52

Talkdesk

AUGUST 23, 2019

In becoming compliant with regulations like GDPR or the upcoming California Consumer Privacy Act (CCPA), companies can go public with a proactive message that security and compliance are important to them, but just as important is earning their customers’ trust as a result.

Contact Center 41

Contact Center Healthcare Surveys Personalization 41

Comm100

MARCH 30, 2021

– CCPA compliant. The CCPA ( California Consumer Privacy Act ) came into effect in 2020 to provide residents of California with greater privacy rights and consumer protection. Learn more about Comm100’s GDPR compliant live chat & customer service software. – PIPEDA compliant.

Personalization 52

Personalization Customer Service Marketing Management 52

JustCall

OCTOBER 16, 2023

Secure Data Handling Most tools are compliant with data protection regulations such as GDPR, CCPA, etc., Intelligent Prioritization The tool can: Prioritize high-value and urgent customer requests and drive faster resolution Manage workloads efficiently and optimize resource allocation 3.

Customer Experience 52

Customer Experience Finance Self service CRM 52

Talkdesk

JULY 29, 2020

Be equally aware of industrial regulations like HIPAA or international data regulations like GDPR and CCPA. Understand how sensitive information is protected in the cloud by using end-to-end data encryption, audit logging/change management and deployment flexibility to meet internal, industrial or geographic standards.

outsourcing 81

outsourcing Construction Engineering Management 81

JustCall

MAY 11, 2023

This new feature provides an extra layer of protection, ensuring compliance with regulatory requirements such as GDPR and CCPA. Give it a Try Roles & Permissions is a valuable addition for businesses looking to enhance their data management practices, access control, and security.

Accountability 52

Accountability Management Customer Support 52

VirtualPBX

JULY 14, 2020

The California Consumer Privacy Act (CCPA) was created to protect the online information of California residents and the broader internet community. In fact, VirtualPBX has its headquarters in San Jose, so we’ve had an up-front look at the CCPA requirements, which in part require the use of a toll-free number for customer contact.

Call Logging 98

Call Logging Personalization Sales Management 98

Inbenta

NOVEMBER 29, 2022

the “CCPA”). Inbenta is compliant with EU General Data Protection Regulation 2016/679 (GDPR), and our US office branch is certified under the Privacy Shield US-UE Agreement. Inbenta is also compliant with the California Consumer Privacy Act, Cal. Code §§ 1798.100 et seq. All data processed at Inbenta is encrypted both in transit and at rest.

Chatbots 90

Chatbots Customer Experience Healthcare Personalization 90

CSM Magazine

JUNE 12, 2020

And that is why the privacy of internet users (your customers included) is covered by various regulations like GDPR and CCPA. As a company, you need to follow regulations enforced in the region where you’re doing business, such as GDPR or CCPA. Of course, these are not the only laws and regulations that you should be aware of.

Customer Care 52

Customer Care Personalization Surveys 52

Comm100

FEBRUARY 13, 2023

Before introducing ChatGPT in higher ed, it must also comply with certifications such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States.

Management 78

Management Education Chatbots Technology 78

Fonolo

OCTOBER 20, 2020

The rapid shift to remote working compounded many of the data security issues that contact centers were facing, primarily related to legislation like GDPR & CCPA. Many more people believe that we’re likely to see more than half of agents continuing to work remotely. Agent Attrition Woes Worsen.

Contact Center 126

Contact Center Coaching Education Analytics 126

CSM Magazine

JULY 20, 2022

The EU’s framework for GDPR and the subsequently inspired California CCPA are good examples of this, obligating businesses to protect the data of their customers and harshly punishing any who fail. Wrapping Up. 5G, blockchain and data protection are all relevant today, even if infrastructure isn’t fully prepared for some of them.

Technology 59

Technology Wireless Government Marketing 59

CSM Magazine

MARCH 13, 2020

Not to be outdone, the California Consumer Privacy Act ( CCPA ) will go into effect this year, aiming to hold big corporations accountable for how they use consumer data. With the EU’s GDPR and California’s CCPA, marketers are facing hefty fines for any misstep.

Marketing 52

Marketing Advertising Personalization Surveys 52

Whitepages Pro

MARCH 8, 2019

California is leading the way in the US with CCPA and Washington state is proposing a similar law to GDPR as well. Eventually, we expect a federal law will replace most of these state laws. In the US, however, the thing to note, is industry-specific regulations such as HIPPA, and Gramm-Leach-Billey act laws are already in place.

Technology 40

Technology 40

Skybridge

MARCH 25, 2020

What privacy risks will you have to mitigate for to ensure GDPR, CCPA and other regulatory compliance? Is your current technology capable of connecting all applications remotely? Where is your data stored and managed? Do you use an on-site server or the cloud? What is the capacity and scalability of your infrastructure?

Technology 52

Technology At home agents Customer Care Coaching 52

Talkdesk

JANUARY 28, 2020

GDPR principles are also part of the Talkdesk Privacy Policy , which has recently been updated to comply with the California Consumers Privacy Act (CCPA). The General Data Protection Regulation (GDPR), where we assume processor duties by providing our GDPR covered customers with a Data Processing Agreement (DPA).

Government 53

Government Best practices Accountability Personalization 53

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 98

Contact Center Metrics Technology Self service 98

ConvergeOne

JANUARY 28, 2021

It then elevated the penalties and fines when the CCPA (California Consumer Protection Act)—the first of its kind in the US—was released in January of 2020. The pressure to increase Governance and Due Diligence within companies increased with the GDPR (General Data Protection Regulation) act, formed in the European Union.

Government 106

Government Healthcare Accountability Personalization 106

Maru Group

MARCH 23, 2021

Our Software Ecosystem and Maru as a company is GDPR, CCPA, HIPPA Business Associate compliant. To attest to our credibility on this subject we hold 3 ISO27001 certificates: for Research and Consulting, Sample and Data processing and for our HUB Software Ecosystem respectively. Our Software Ecosystem is WCAG 2.0 AA and ADA compliant.

Government 52

Government Enterprise APIs Consulting 52

Talkdesk

MAY 18, 2020

For example, in the United States, the CCPA (California Consumer Privacy Act) was approved in 2019, creating a powerful set of regulations impacting companies who either have operations in California or customers located there.

Contact Center 83

Contact Center Engineering Best practices Personalization 83

NobelBiz

FEBRUARY 21, 2023

The California Consumer Privacy Act (CCPA) is a piece of legislation that was passed to give residents of that state more control over the commercial use of their personal information.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

The California Consumer Privacy Act (CCPA) is a piece of legislation that was passed to give residents of that state more control over the commercial use of their personal information.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Global Response

JANUARY 31, 2024

Here are future trends we anticipate in regulatory compliance: Stricter data privacy laws: As concerns over data breaches and privacy continue to grow, we anticipate seeing stricter regulations similar to the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) in Europe.

Call Center 62

Call Center Telemarketing Government Healthcare 62

OctopusTech

JULY 21, 2023

Businesses must abide by data protection laws including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Ensuring data security and privacy Security and privacy of customer data are essential.

Best practices 62

Best practices Management Upselling Sales 62

CSM Magazine

JUNE 22, 2023

To mitigate these risks, businesses must ensure compliance with data protection regulations, such as GDPR and CCPA. But as companies collect more information about customers, the probability of privacy breaches and identity theft increases.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

Add to this the growing patchwork of customer data privacy regulations, from GDPR and CCPA/CPRA to the growing mix of additional state regulations. This list does not even touch on the industry-specific regulations your organization is subject. Pro Tip: Make sure to provide the same level of service to ALL your customers.

Contact Center 52

Contact Center Metrics Technology Self service 52

ChurnZero

NOVEMBER 5, 2021

It’s important to ensure that your Customer Success software, being your central operating system and data processor, remains compliant with any applicable data protection standards, such as GDPR and CCPA. Make sure your Customer Success software gives you means to comply should your users request their data be removed.

Accountability 52

Accountability CRM APIs Benchmark 52

Whitepages Pro

MAY 10, 2019

California, ever the trendsetter, passed the California Consumer Privacy Act ( CCPA ) in 2018; the regulation is set to go into effect January 2020. We’re starting to see this at the state level, where eleven states are considering—and one has passed—comprehensive data privacy acts of their own.

Government 40

Government Engineering Accountability Technology 40

Whitepages Pro

MAY 10, 2019

California, ever the trendsetter, passed the California Consumer Privacy Act ( CCPA ) in 2018; the regulation is set to go into effect January 2020. We’re starting to see this at the state level, where eleven states are considering—and one has passed—comprehensive data privacy acts of their own.

Government 40

Government Engineering Accountability Technology 40