Win the Customer

JUNE 13, 2023

Enhanced In-Store Navigation: AR-powered apps can guide customers through the store, helping them locate specific products or categories. Engaging Storytelling: AR allows retailers to tell compelling stories about their products or brand.

Advertising 52

Advertising Technology Personalization Marketing 52

Quadient

JULY 18, 2022

Two examples of recent technology partnerships include: BlueRush is a fast-growing, SaaS company that provides personalized, interactive video software that simplifies complex information through visual storytelling. Product line category. BlueRush won Quadient’s Technology of the Year award. Alban holds a B.S Customer Communications.

SaaS 52

SaaS Multichannel Engineering Consulting 52

SharpenCX

JUNE 22, 2021

Step 1: Incorporate storytelling in your training. Storytelling keeps our attention. Read Next]: Crafting Narratives to get your Executive Team on Board: Metric Storytelling to Advocate for your Call Center Team. There are a lot of guides to help you establish what categories and types of documentation you should have.

Call Center 67

Call Center Coaching Analytics Employee engagement 67

CX Journey

NOVEMBER 25, 2014

category''?s Category is King : To engage those smarter, high-expectation consumers, brands need to be smarter about their own category-specific emotional values that they can leverage and own. Non-Fiction Storytelling : The stories brands tell must reflect real brand values and category realities and meet consumers''?

Finance 68

Finance Advertising Marketing Metrics 68

GetFeedback

JANUARY 21, 2019

We recommend starting out with no more than four questions that address four categories: content type, content format, content length, and content frequency. We’ve included a sample question for each category, but you can change it up however you want. Content type question [open-ended]. Inc.com, Buzzfeed, Healthcare News Daily, etc.).

Surveys 84

Surveys Marketing Healthcare Feedback 84

Quadient

OCTOBER 22, 2021

She's an adept storyteller on a mission to live a great story of her own. Product line category. Andrea is a seasoned communications professional with expertise in content strategy, production and marketing, public policy and relations, multimedia creative strategy and creation, and brand development. . Experience. Featured Image.

Engineering 52

Engineering Banking outsourcing Enterprise 52

Quadient

OCTOBER 22, 2021

She's an adept storyteller on a mission to live a great story of her own. Product line category. Andrea is a seasoned communications professional with expertise in content strategy, production and marketing, public policy and relations, multimedia creative strategy and creation, and brand development. . Customer Experience. Experience.

Journey mapping 52

Journey mapping Enterprise Benchmark SaaS 52

C Space

OCTOBER 8, 2021

Judging this category was Estrella Lopez Brea who said: “Great example of ability to quickly understand the challenge, to pivot quickly and provide an offer that’s relevant for the new context. Logitech pivoted as Covid disrupted learning according to consumer requirements. C Space is a part of the Interbrand Group.

Banking 69

Banking Customer centricity Consulting Consulting 69

Quadient

OCTOBER 22, 2021

She's an adept storyteller on a mission to live a great story of her own. Product line category. Andrea is a seasoned communications professional with expertise in content strategy, production and marketing, public policy and relations, multimedia creative strategy and creation, and brand development. . Customer Experience. Experience.

SaaS 52

SaaS Enterprise Technology Marketing 52

C Space

JUNE 18, 2019

In our work with brands in very diverse categories, perspective switching also helps. You may be interested in: Kate Tellers, The Moth: Principles of Great Storytelling. Kate Tellers, The Moth: Principles of Great Storytelling Subscribe to the Outside In podcast: Stories are the great unifier.

Customer centricity 65

Customer centricity Advertising Coaching Sales 65

aircall

JANUARY 6, 2022

To help guide your prospect research, it’s common to filter individuals into buyer persona categories. Buyer categories include, but are not limited to: Analytical vs. Emotional. In essence, there are three phases to a good storytelling sales approach. Extroverted vs. Introverted. There was a problem that needed to be solved.

Consulting 62

Consulting Consulting Sales Analytics 62

ProProfs Blog

JULY 30, 2021

Of late, marketers are relying on digital storytelling strategies to project an automobile brand. At present, Amazon offers an interesting set of more than 12 million items across all its categories( source ). You need to find out in which of these categories the majority of your audiences fall and serve them better.

Surveys 167

Surveys Marketing Analytics Feedback 167

Natalie Petouhof

MARCH 15, 2016

Mobile intranet enhancements: The latest update to Jive Daily encourages visual storytelling by allowing users to take or add a photo from their mobile devices and share it directly into their community. Other features added in today’s Jive Daily release include the ability to mention places and create documents.

Healthcare 40

Healthcare Employee engagement Metrics Enterprise 40

ProProfs Blog

JANUARY 28, 2021

Just do not try to combine different categories of content in the same newsletter. A concrete example in this category is Dell. This is a great example of storytelling on how your customers reached their goals, thanks to your product. How to ask for a testimonial via email? Get Creative with Visual Content for Social Media.

Feedback 148

Feedback Surveys Customer Support Sales 148

C3Centricity

JUNE 28, 2018

CEO Mark Schneider said of the sale: “This move allows Nestlé to invest and innovate across a range of categories where we see strong future growth and hold leadership positions, such as pet care, bottled water, coffee, frozen meals and infant nutrition”. Category size, shares. How about a storytelling scientist?). 2 designer.

Marketing 59

Marketing Consulting Consulting Analytics 59

Lumoa

JANUARY 19, 2023

Before we get to the different categories of tools you might consider, be aware that there are solutions that aim to cover the full spectrum of needs of a customer experience department. As statistics and data can become dull over time, more and more businesses are turning to storytelling to improve employee engagement.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

C3Centricity

JUNE 28, 2018

CEO Mark Schneider said of the sale: “This move allows Nestlé to invest and innovate across a range of categories where we see strong future growth and hold leadership positions, such as pet care, bottled water, coffee, frozen meals and infant nutrition”. Category size, shares. How about a storytelling scientist?). 2 designer.

Marketing 54

Marketing Consulting Consulting Analytics 54

C3Centricity

APRIL 2, 2018

Storytelling. For a truly customer-centric organisation these may include: Market and category shares. Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. Business acumen. Creative solution thinking. Direction setting. Customer profiles.

Marketing 70

Marketing Metrics Customer centricity Best practices 70

JivoChat

SEPTEMBER 23, 2021

Storytelling can be a powerful way to write those emails, involving the readers. . You can divide them into categories and make different lists, for example, by the type of products they like or the kind of content that has bigger opening rates, and select specifically what you are going to send to each group. .

Marketing 52

Marketing Sales Personalization Management 52

C Space

SEPTEMBER 11, 2019

last year, brand tracking agency, Catalina, reported that 90 of the top 100 CPG brands lost market share and that combined dollar sales volume was also down — despite sales growth in every major category in which they compete. Kate Tellers, The Moth: Principles of Great Storytelling. In the U.S.

Construction 40

Construction Big data Customer centricity Marketing 40

ProProfs Blog

APRIL 24, 2020

Storytelling is an especially powerful engagement trigger if you use it to talk about the ways your products or services helped someone overcome their issues and fulfill their needs. Then divide them into categories. Nothing can motivate your customers to engage with you and trust you like sharing your story with them.

Customer Service 123

Customer Service Feedback Chatbots Surveys 123

Liveops

JANUARY 25, 2019

Scroll down to read through the entire list, or jump to a specific category by clicking one of these section headers: Communication and Marketing. Take your marketing content to the next level with an all-in-one digital publishing and brand storytelling platform. Customer Service and Support. Customer Engagement and Retention.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

ChurnZero

JULY 9, 2020

Great excitement is palpable and infectious, which makes for compelling storytelling and inspiring soundbites. At ChurnZero, aside from a customer’s overall health score, we collectively consider several criteria, including: Attitude – is the customer excited about your partnership? Demonstrated ROI – does the customer have proven results?

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Comm100

FEBRUARY 22, 2018

As one Digital Product Agency writes , “Chatbots are only as good as the narrative itself, and storytelling is way more important than cutting edge tech or continuous content sheets.”. That means starting by sorting out your eligible questions into basic categories, and working your way towards the detailed “leaves”. Size Guide.

Journey mapping 45

Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 22, 2018

As one Digital Product Agency writes , “Chatbots are only as good as the narrative itself, and storytelling is way more important than cutting edge tech or continuous content sheets.”. That means starting by sorting out your eligible questions into basic categories, and working your way towards the detailed “leaves”. Size Guide.

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40

SmartKarrot

MARCH 2, 2023

Nada is the host of the Braving Innovation Podcast, which is a new podcast that is currently rated well in the business and entrepreneurship category. This podcast is a mix of storytelling, expert interviews, and data-driven insights to explore what makes successful companies tick.

Technology 10

Technology Benchmark Sales B2B 10

CrazyCall

AUGUST 16, 2019

The Art of Charm is another one of these podcasts that don’t necessarily land into the sales podcasts category but just can’t be skipped on this list. Recommended episode: Danielle Diamond, Rebel Motion & User Interviews: A Filmmaker’s Advice for Storytelling in Sales. Topics covered: Human relations, coaching, leadership.

Sales 115

Sales B2B Coaching Personalization 115

Netomi

JANUARY 5, 2022

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. Our favorite content from Nate : Hurdles | cxaccelerator. CXMagicButton. Customer Service Leaders: Nick Mehta.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98