category posts 
ShepHyken
MARCH 10, 2024
If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!” My Comment: A self-service experience falls under at least two categories. Is Customer Empowerment the New Customer Engagement?
Beyond Philosophy
FEBRUARY 25, 2023
We also hosted him on a recent podcast where he shared his three categories for customers’ evaluations of time given to your organization. In this episode, we discuss these three categories and what they mean to organizational experiences. They include time well saved, time well spent, and time well invested.
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ShepHyken
SEPTEMBER 16, 2022
Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories. Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),?
Beyond Philosophy
SEPTEMBER 2, 2023
09:37 We discuss how external reference pricing also influences our pricing evaluations, and sometimes even across product categories. 11:53 Ryan explains the third category, which is price image, an evaluation we gravitate toward when we don’t have as much information. Follow Colin on Twitter HERE.
Beyond Philosophy
JANUARY 10, 2019
It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. You want to go but decide not to because that category’s budget has been spent.
AWS Machine Learning
NOVEMBER 26, 2023
In this post, we show you how to use the Next Best Action recipe to personalize action recommendations based on each user’s past interactions, needs, and behavior. User A is a frequent buyer and has shopped mostly in the “Beauty & Grooming” and “Jewelry” categories in the past. All your data is encrypted to be private and secure.
Eptica
NOVEMBER 3, 2023
Tags: CCaaS vendor, Contact Centre as a Service Categories: Best Practice Share this page on: Tweet You might also be interested in these posts: Improve the agent experience with the right technology Use Dynamic Customer Engagement to deliver proactive customer service Getting the most from email customer service Categorie(s): Best Practice Not all (..)
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