category outcomes 
Beyond Philosophy
FEBRUARY 15, 2024
Many emotions exist within those positive and negative categories, too. Then, ask, how can your organization improve that emotional outcome through the words or actions taken leading up to it? Then, they can take the appropriate action to steer the customer to a better emotional outcome.
Totango
JANUARY 3, 2024
Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.
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ShepHyken
SEPTEMBER 16, 2022
Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories. Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),?
Beyond Philosophy
JANUARY 10, 2019
I won some money at a Casino recently, an unusual outcome for me. It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. Not a chance.
ChurnZero
OCTOBER 26, 2021
41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories. Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex.
Beyond Philosophy
APRIL 30, 2020
The Rational Animal model represents these feelings in the Immediate Physiological Needs category, much like Maslow. Suffice it to say, there are a lot of categories of needs, and these categories can all be essential in different contexts. People can find comfort in the assurance of the process, even if the outcome is unknown.
Callminer
JULY 18, 2019
How is topic modeling different from categories themselves? e.g. for most used words would we build categories with those words? That means we don’t know what categories exist in the data yet. Once you discover the topics, you can use language in those topics to create categories. What’s an “engineered category”?
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