category our-services 
ShepHyken
APRIL 23, 2024
Regardless, it made me think that what looks good on the outside may not be so good on the inside. Unfortunately, there are businesses that fall into the same category as my friend’s automobile. Feedback: When we take our car to a dealer or repair center, a mechanic hooks a computer up to the car to perform a “diagnostic check.”
ShepHyken
MARCH 10, 2024
Each week, I read many customer service and customer experience articles from various resources. If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!”
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Beyond Philosophy
FEBRUARY 25, 2023
Time is our most valuable resource. We also hosted him on a recent podcast where he shared his three categories for customers’ evaluations of time given to your organization. In this episode, we discuss these three categories and what they mean to organizational experiences. Please tell us how we are doing!
Beyond Philosophy
SEPTEMBER 2, 2023
09:37 We discuss how external reference pricing also influences our pricing evaluations, and sometimes even across product categories. 11:53 Ryan explains the third category, which is price image, an evaluation we gravitate toward when we don’t have as much information. Connect with Colin on LinkedIn HERE.
Eptica
AUGUST 24, 2023
Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers.
Beyond Philosophy
JANUARY 10, 2019
We discussed how our mental accounting affects our behavior as customers in our recent podcast. It means that we put a resource, like time or money, in different categories and allocate them toward that end. You want to go but decide not to because that category’s budget has been spent.
Eptica
NOVEMBER 3, 2023
Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site. We examine what to look for when picking a partner to ensure long-term success.
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