ChurnZero

OCTOBER 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. LiquidPlanner.

SaaS 98

SaaS Customer centricity Metrics Education 98

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

B2B 91

B2B CRM Enterprise Upselling 91

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. It is a powerful communication tool to help businesses achieve excellence in customer service. Customer support.

Call Center 98

Call Center Interactive Voice Response call center software voip 98

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Education Best practices Customer retention 113

NobelBiz

APRIL 1, 2024

‘As the Vice President of Client Operations, I am incredibly proud of our team for earning G2 badges in the Spring report. Our commitment to providing exceptional products and services to our customers has truly paid off, and we are grateful for the recognition.

Call Center 52

Call Center Contact Center Marketing 52

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. CustomerSure was a clear winner for us to partner with for a number of reasons.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

ShepHyken

MARCH 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways AI can Revolutionize Customer Experience by Vandita Grover. MarTech Advisor) Customer Experience (CX) is a competitive differentiator and driving force for a business’ success.

Customer Service 247

Customer Service Customer Experience Marketing Management 247

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). Why does this drive growth?

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

Hodusoft

JUNE 17, 2021

HoduCC makes it to Gartner’s Category Leaders & FrontRunners List. There is nothing more rewarding than knowing that you are truly serving your customers well. We are happy to be recognized as one of the Category Leaders & FrontRunners by Gartner. I heartily thank all our customers and partners for trusting us.”

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Satrix Solutions

OCTOBER 17, 2018

If it’s not total confidence, it’s probably time to revamp your approach, improve your score, and, therefore, your overall customer experience. For those unfamiliar with the Net Promoter Score methodology, it is a straightforward measurement tool used to monitor customer loyalty and predict the growth of your business to come.

Surveys 136

Surveys Feedback Customer Experience Personalization 136

Fonolo

SEPTEMBER 20, 2022

When it comes to delivering great customer service, call center agents need some essential soft skills that may not have been listed on their resumés. Unlike the hard skills or technical skills required to operate call center technology, soft skills relate more to an agent’s demeanor during a customer interaction.

Call Center 141

Call Center Contact Center Employee engagement Technology 141

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98

CSM Magazine

FEBRUARY 16, 2024

The event will play host to a wide range of showcases from various businesses, each sharing solutions and technology focused on different aspects of customer experience management. The awards categories include Innovation of the Year and Engagement Solutions of the Year.

Contact Center 52

Contact Center Big data Call Center Technology 52

Anexa BPO

MARCH 22, 2023

Today’s brands focus on many customer-centric terms – one of the most recent (and misunderstood) is “customer success”. Although it’s understandable to assume that this factor is the same as “customer satisfaction”, the two concepts are, in fact, not interchangeable. shifting the focus from the product to the customer.

Customer centricity 52

Customer centricity outsourcing SaaS Surveys 52

Aspect

MARCH 30, 2020

Last week I discussed that Business Continuity for both Aspect as well as our customers has taken on a whole new dimension. The true measurement of success is really whether your company has Technology Continuity as well as Workforce Continuity. Leadership Continuity, in this case, is not another form of succession planning.

Government 153

Government Contact Center Education Consulting 153

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Journey mapping SaaS Engineering 115

JustCall

OCTOBER 22, 2023

Contact centers are based on catering to customers’ needs and queries. Their whole operation is user-centric and can make a huge difference in a company’s performance. After all, your business can only succeed if your customers are happy with your products and service.

Contact Center 52

Contact Center Contact center software Abandon rate Analytics 52

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

B2B 204

B2B Banking Personalization Employee engagement 204

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

Best practices 99

Best practices B2B Journey mapping Upselling 99

COPC

APRIL 19, 2023

Let’s explore how to achieve harmony and stimulate the ideal behaviors across your customer experience (CX) operations. For a well-known brand striving to maintain high customer satisfaction, issue resolution and quality assurance should be the primary focus. quality, service, etc.). agent, team, program, site, etc.)

Metrics 71

Metrics Schedule adherence Benchmark Average Handle Time 71

Vcaretec

JUNE 6, 2022

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. This is tragic!

Customer advocacy 90

Customer advocacy Wireless Customer Care Benchmark 90

Tethr

MAY 10, 2021

Tethr equips your team for success by optimizing your agent’s time before the call. The platform’s scores and categories can be used to determine the sales or service subject, route interactions to the right teams, and even train chatbots for optimal efficiency. Time to address those issues with the customer and close the loop?

Call Center 92

Call Center Coaching Chatbots CRM 92

IdeasUnlimited

NOVEMBER 29, 2023

These prestigious awards place IdeasUnlimited in the top echelons of the industry, signifying not only its success but also its unwavering dedication to providing outstanding BPO and call center services. At the heart of IdeasUnlimited’s success lies an unwavering commitment to delivering high-quality services.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Eptica

MAY 20, 2020

Date: Wednesday, May 20, 2020 Author: Steve Nattress The impact of knowledge on current customer satisfaction. Author: Steve Nattress Being able to deliver fast, accurate and consistent information to consumers and their queries has always been a central part of successful customer service. Published on: May 20, 2020.

Best practices 127

Best practices Banking Self service Surveys 127

Fonolo

NOVEMBER 15, 2022

In fact, these engagements are an essential part of running a successful customer service operation. Acknowledge individual successes. It may help to split the conversation into categories to ensure all topics are covered in the time you have together. Ah, performance reviews. Areas for Improvement.

Call Center 127

Call Center Management Average Handle Time Employee engagement 127

CSM Magazine

FEBRUARY 17, 2022

Unless you use the most relevant selection criteria and pose the right questions, you can easily choose solutions which aren’t right for your operation, can’t address the most pressing issues and won’t prepare you for the future. The categories are: Usability. Build the categories into selection processes and weight them as needed.

Management 52

Management Best practices Technology Analytics 52

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . Published by ISG, a leading global technology research and advisory firm, the report reveals the U.K.

Analytics 52

Analytics Finance Healthcare Banking 52

Calabrio

FEBRUARY 18, 2022

Unless you use the most relevant selection criteria and pose the right questions, you can easily choose solutions which aren’t right for your operation, can’t address the most pressing issues and won’t prepare you for the future. The categories are: Usability. Build the categories into selection processes and weight them as needed.

Management 52

Management Contact Center Best practices Technology 52

Hodusoft

OCTOBER 1, 2022

The partnership will enable HoduSoft to expand its reach globally and offer its innovative product suite to help businesses improve their contact center operations and keep their business growing successfully. Customer experience plays a critical role in the success of a business.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Inbenta

DECEMBER 21, 2023

In the last few years, chatbots have dramatically changed the way they operate and provide service to customers. However, although this already allows for a high rate of self-service, and solves a big piece of the customer service puzzle, it still doesn’t cater to more complex, personalized case scenarios.

Chatbots 52

Chatbots Self service Sales Metrics 52

Taylor Reach Group

MAY 11, 2021

This is particularly enhanced in Call Centre Operations because, from a customer perspective, all interactions are moments of truth as customers decide whether their service experience is consistent with the brand image. Guiding principles empower staff: Gives employees a sense of empowerment to do right by the customer.

Customer Service 145

Customer Service Front-line service Call Center Accountability 145

AWS Machine Learning

MARCH 4, 2024

It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Reduced hallucination – Businesses require predictive, controllable outputs from AI systems directing automated processes or customer interactions.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

Hodusoft

JULY 18, 2023

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. This recognition emphasizes HoduCC’s commitment to innovation, customer satisfaction, and industry leadership.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52