Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Tags: knowledge management Categories: Best Practice. Published on: November 18, 2022. Read the full article on our parent company Enghouse Interactive’s site here.

Management 126

Management Customer Service Best practices Chatbots 126

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center 71

Contact Center Government Customer Care outsourcing 71

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 71

Sales Customer Service outsourcing Government 71

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. (The This is the ‘customer experience gap.’

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

Eptica

MARCH 18, 2022

Date: Friday, March 18, 2022 Author: Pauline Ashenden - Demand Generation Manager Getting customer service right on Mother’s Day. How can companies ensure that they are ready for a successful Mother’s Day and can deal with any unforeseen problems? 5 factors that are driving the need for better digital customer experience.

Customer Service 122

Customer Service Best practices Management Customer Experience 122

IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

Eptica

SEPTEMBER 24, 2021

Managing it successfully relied on improving productivity and keeping costs low, without impacting the service that was delivered. How to plan for customer service success at peak times. The Peak-End Rule and what it means for customer service. Published on: September 24, 2021. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. In a more disrupted, constantly-changing world, successful customer service requires a new approach. 5 ways to make your customer service more agile and flexible.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Eptica

OCTOBER 15, 2021

You might also be interested in these posts: 5 ways to make your customer service more agile and flexible. The 4 pillars of a successful customer service strategy. Tags: Cloud-based Call Accounting, Controlling Telephone Costs Categories: Best Practice. Share this page on: Tweet.

Accountability 124

Accountability Best practices Engineering Customer Service 124

Eptica

JUNE 7, 2021

You might also be interested in these posts: How Housing Associations can transform customer service in 2021. Successfully embracing AI for customer service. Tags: Hybrid Working, Contact Centre Culture, collaboration Categories: Trends & Markets, Best Practice. Published on: June 04, 2021.

Management 127

Management Best practices Marketing Technology 127

ChurnZero

OCTOBER 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. LiquidPlanner.

SaaS 98

SaaS Customer centricity Metrics Education 98

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. How can they ensure they are meeting customer needs, whatever is happening? The 4 pillars of a successful customer service strategy. Published on: October 08, 2021.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Education Best practices Customer retention 113

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA. The Interactions-NVIDIA partnership was a Bronze Stevie Winner in the Achievement in Customer Service Automation category.

Technology 62

Technology Customer Service Contact Center Sales 62

Fonolo

OCTOBER 5, 2021

You can see what your customers think about your contact center by determining your Net Promoter Score (NPS). Creating a Customer Service Strategy That Drives Business Growth. Creating a Customer Service Strategy That Drives Business Growth. The Secret Sauce for Increasing Customer Happiness. Detractors.

Abandon rate 153

Abandon rate Inbound sales Contact Center Surveys 153

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). 24 Ways to Boost 2024 CX ROI.

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

B2B 91

B2B CRM Enterprise Upselling 91

VirtualPBX

SEPTEMBER 19, 2023

In today’s fast-paced business world, staying connected and effectively managing communications is paramount to success. The Power of VirtualPBX VirtualPBX is a leading provider of business phone systems, offering a suite of services that cater to the diverse needs of companies, from startups to established enterprises.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Hodusoft

MAY 26, 2022

Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. It is a powerful communication tool to help businesses achieve excellence in customer service. HoduSoft has been consistently achieving success in Gartner Digital Markets.

Call Center 98

Call Center Interactive Voice Response call center software voip 98

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. CustomerSure was a clear winner for us to partner with for a number of reasons.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

ClearAction

DECEMBER 26, 2022

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries. To pierce the “Excellent” glass ceiling, your customer experience strategy must shift gears. Customer Loyalty. Customer Loyalty Factors.

Customer Experience 71

Customer Experience Customer centricity Sales Metrics 71

ChurnZero

JANUARY 14, 2021

ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. ChurnZero has also held its place as the Highest Rated product in the Customer Success category on G2, based on user satisfaction. G2 #1 Momentum Leader. About ChurnZero.

Marketing 96

Marketing Customer Experience Personalization Management 96

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98

NobelBiz

APRIL 1, 2024

We are extremely proud of this recognition, which is a testament to our dedication to offering our clients top-notch goods and services. Our staff is committed to giving you the best possible service and support, and we work hard to make improvements to our services to better meet your needs.

Call Center 52

Call Center Contact Center Marketing 52

Fonolo

SEPTEMBER 20, 2022

When it comes to delivering great customer service, call center agents need some essential soft skills that may not have been listed on their resumés. Unlike the hard skills or technical skills required to operate call center technology, soft skills relate more to an agent’s demeanor during a customer interaction.

Call Center 141

Call Center Contact Center Employee engagement Technology 141

Eptica

JULY 2, 2020

Date: Thursday, July 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great business leaders. Customer service shouldn't just be a department, it should be the entire company. Published on: July 02, 2020. More about Tony Hsieh ) 2. More about Carly Fiorina ) 3.

Customer Service 142

Customer Service Customer centricity Best practices Management 142

Anexa BPO

MARCH 22, 2023

Today’s brands focus on many customer-centric terms – one of the most recent (and misunderstood) is “customer success”. Although it’s understandable to assume that this factor is the same as “customer satisfaction”, the two concepts are, in fact, not interchangeable. shifting the focus from the product to the customer.

Customer centricity 52

Customer centricity outsourcing SaaS Surveys 52

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Aspect

MARCH 30, 2020

Last week I discussed that Business Continuity for both Aspect as well as our customers has taken on a whole new dimension. The true measurement of success is really whether your company has Technology Continuity as well as Workforce Continuity. Leadership Continuity, in this case, is not another form of succession planning.

Government 153

Government Contact Center Education Consulting 153

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. How to Use the Customer Success Platform Evaluation Scorecard Template.

Real estate 106

Real estate Customer retention Enterprise Analytics 106

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt, those forces within their own companies aligned against them.

Coaching 98

Coaching Engineering Marketing Technology 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer retention 98

Customer retention Upselling CRM SaaS 98

ProProfs Blog

JANUARY 18, 2022

Because market trends change with the change in opinions and preferences of your customer base. Even your most loyal customers will turn to other brands unexpectedly. Even your most loyal customers will turn to other brands unexpectedly. However, the key to success is deciding which questions to ask.

Marketing 145

Marketing Surveys Feedback Education 145

Eptica

MAY 20, 2020

Date: Wednesday, May 20, 2020 Author: Steve Nattress The impact of knowledge on current customer satisfaction. Author: Steve Nattress Being able to deliver fast, accurate and consistent information to consumers and their queries has always been a central part of successful customer service. Published on: May 20, 2020.

Best practices 127

Best practices Banking Self service Surveys 127

Lumoa

MAY 19, 2022

Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source. Insights about the top performing shopping app categories (spoiler: beauty and grocery apps).

Feedback 83

Feedback Sales Customer Experience Accountability 83