ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
But after exhausting the FAQ on the website and the chatbot that only answers the easiest questions, the customer will try other channels, like email and chat. When agents are frustrated with back-to-back calls, emails, text, and chats, don’t “no call no shows” and absenteeism go up? More time, more money, and more frustration.
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