category articles 
ShepHyken
MARCH 10, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article from one of my favorite CX thought leaders, Stephen Van Belleghem.
Beyond Philosophy
FEBRUARY 25, 2023
Joe Pine, author of The Experience Economy, writes about this battle for customer attention and how they evaluate time given to you in a recent article. We also hosted him on a recent podcast where he shared his three categories for customers’ evaluations of time given to your organization.
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ShepHyken
SEPTEMBER 16, 2022
This week, we feature an article by Sheila Bugal, Head of Marketing at Caplena , a market-leading text analysis tool. Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories.
ShepHyken
OCTOBER 25, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. What Kind of CX Do Customers Really Want?
Eptica
NOVEMBER 3, 2023
Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site. We examine what to look for when picking a partner to ensure long-term success. We examine what to look for when picking a partner to ensure long-term success.
CCNG
SEPTEMBER 27, 2023
Every contact center has some sort of knowledge base, whether it’s a depository of articles with a search bar at the top of the screen, an electronic library with categories of articles, a notebook, or even those sticky notes around the agent’s monitor and desk. More time, more money, and more frustration.
Eptica
AUGUST 24, 2023
Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site. In our latest blog we share key tips to help customer service teams optimise and get the most from the email channel.
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