Concentrix

DECEMBER 17, 2020

The post Concentrix Celebrates Major Wins in Categories Voted on by Staff appeared first on Concentrix. Four different awards are released each quarter, culminating in the biggest.

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Hello Customer

MARCH 15, 2023

For example: what if the feedback categories don’t fully match with your internal KPIs ? To that end, we have created ISAAC Category Grouping , allowing you to turn these actionable insights into something that perfectly suits your company’s needs. Want to make changes to your category groups? What’s in it for you?

Feedback 52

Feedback Transportation Personalization Consulting 52

Cisco - Contact Center

APRIL 19, 2024

Cisco’s 7th annual Partner Innovation Challenge has ascended to global prominence, captivating partners from an astounding 96 countries and distributing over $3.3 million USD in collective rewards. L… Read more on Cisco Blogs

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91

Hodusoft

OCTOBER 6, 2022

1 Predictive Dialer Software in GetApp ’s Category Leader list, published by Gartner Digital Markets Report. As much as we are proud of this achievement, we’re continuously working on improving our products to rank on top in other categories as well. The reviews and ratings are 100% genuine and are generated from end users.

Contact center software 52

Contact center software voip Contact Center Customer Support 52

Tethr

NOVEMBER 22, 2022

We are very excited to announce the general availability of Conditional Categories - a powerful, new capability within the Tethr platform.

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LiveVox

APRIL 24, 2023

That’s what you’ll find out in DMG Consulting’s 2022-23 Cloud-Based Contact Center Infrastructure Product and Market Report which examines this high-demand industry, providing strategic insights into the changes […] The post LiveVox Receives Perfect Scores Across Three Categories in DMG Consulting 2022-23 CBCCI Product & Market Research (..)

Consulting 75

Consulting Consulting Marketing Contact Center 75

Concentrix

MAY 18, 2020

The post Concentrix Marketing Solutions Wins Gold Stevie in the Marketing Campaign of the Year Category appeared first on Concentrix. The unprecedented rewards program increased purchases of original equipment manufacturer (OEM) parts, bringing in significant revenue for the auto giant. The unique approach targeted independent.

Marketing 118

Marketing Automotive 118

Talkdesk

JULY 10, 2020

The G2 Summer 2020 reports are out, and Talkdesk placed number one in five categories, including a remarkable overall first place in contact center operations. The post G2 Summer 2020 reports: Talkdesk is #1 in five categories appeared first on Talkdesk. Summer has arrived and brought even more great news! stars out of 5.

Contact Center 84

Contact Center Marketing 84

Hodusoft

JULY 20, 2022

Gartner’s GetApp Names HoduCC a Category Leader in Contact Center Software. It’s pretty exciting to see that HoduSoft has bagged the 6th rank in GetApp’s Category Leader list for contact center software , published by Gartner Digital Markets Report. Making the markup Gartner’s GetApp Category Leader List.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Call Center 52

ChurnZero

MAY 19, 2021

ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. . Category Leaders for Customer Experience Software is available here.

Chief Customer Officer 59

Chief Customer Officer Customer Experience Engineering Feedback 59

ChurnZero

JANUARY 28, 2021

The post ChurnZero Named Overall SaaS Category Winner in 2020 APPEALIE Awards appeared first on ChurnZero. ChurnZero is headquartered in Washington, D.C. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. .

SaaS 96

SaaS Surveys Feedback Technology 96

Maru Group

FEBRUARY 15, 2021

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. But, given the age skew, grocery stores and restaurants should continue to watch this category to see if this behavior stays firm as current meal kit customers age.

Construction 80

Construction Marketing Education Surveys 80

Merchants

JULY 29, 2021

Business process outsourcing (BPO) provider and customer experience partner, Merchants, is proud to announce that it has been chosen as a regional finalist in 11 categories in ContactCentreWorld’s 16th Annual Global Awards.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Customer Experience 52

Influitive

JANUARY 5, 2022

The post Influitive Named a G2 Category Leader for Sixteen Consecutive Quarters appeared first on Influitive. Influitive helps the world’s most customer-obsessed brands turn their customers into loyal advocates. In fact, our recent 2021 class of BAMMIE winners achieved a combined year-to-date ROI of […].

Customer advocacy 52

Customer advocacy Marketing Management 52

Quiq

SEPTEMBER 4, 2020

Share This Story Quiq is pleased to announce that it was named a 2020 Category Leader for Live Chat by GetApp. Category Leaders are designed to help businesses evaluate which software products may be right for them. Category Leaders rank based on ratings submitted by verified users in five key areas: . Ease of use.

Engineering 52

Engineering Customer Support Customer Service Chatbots 52

CSM Magazine

SEPTEMBER 9, 2021

PCI Pal – the global cloud provider of secure payment solutions for business communications – has been announced as a finalist in no less than five categories across two payment industry award programmes. .

Government 52

Government SaaS Technology Marketing 52

Customer Experience Matters

MAY 13, 2019

The post Six Categories Of X&O Data Insights appeared first on Experience Matters. One of the cornerstones of XM is the combination of operational data (“O-data”) and experience data (“X-data”). While each type of data can provide valuable insights on its own, Read More.

Management 68

Management Customer Experience 68

Up Your Service

JANUARY 22, 2020

Two different categories of value. Third category. But he created more… value in another category. And then there’s a fourth category. Four different categories of value. One category is the actual pizza or the actual financial products and the innovations that you create. You owe me money.

CRM 52

CRM Best practices Personalization Customer Experience 52

Jive

MAY 23, 2019

Our efforts have effectively established cloud-based phone systems and Unified Communications platforms as essential tools for the modern workplace—a fact further bolstered by G2 who recently named Jive a leader in the VoIP category. The post Jive named leader in G2’s VoIP Category appeared first on The Jive Blog.

voip 69

voip B2B Customer Service Marketing 69

Concentrix

MAY 18, 2020

Culture World Tour Unites a Quarter-Million Global Staff The Stevie American Business Awards recognized Concentrix as a Gold winner in the live events category for our 2019 Culture World Tour. The post Concentrix Culture Recognized with a Gold Stevie Award in the Corporate Live Event Category appeared first on Concentrix. In January.

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Helpware

MARCH 11, 2021

WASHINGTON, DC - February 23, 2021 - After conducting extensive research and data analysis on thousands of different service providers, Clutch announced that Helpware took the number one spot in 5 different industry leader categories.

B2B 52

B2B 52

C3Centricity

NOVEMBER 20, 2017

The first step is to identify the Category in which you are competing. In it, I summarised the very first step of Insight development like this: C = Category. Whenever you want to develop insight, the first task is to decide on the category you want to study. What is the category definition you are currently using? .

Customer centricity 67

Customer centricity Marketing 67

SmartAction

NOVEMBER 7, 2018

In the contact center, it isn’t often that a new category of technology emerges. Moreover, they have recognized the need to name leaders in this emerging category. The emergence as a category indicates these new solutions are here to stay and are as integral to service delivery as the PBX or workforce management software.

Self service 78

Self service Virtual Agent Contact Center Customer Support 78

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Tethr

FEBRUARY 21, 2019

We are very excited to announce the general availability of Conditional Categories – a new, powerful capability within the Tethr platform that enables innovative enterprises to gain deeper contextual understanding of the complex interactions happening with their customers. Click here to request a demo!

Engineering 49

Engineering Enterprise Customer effort Sales 49

Transparent BPO

MARCH 17, 2020

The post Transparent BPO Finalist in 2 ICMI Contact Center Award Categories appeared first on Transparent BPO.

Contact Center 48

Contact Center outsourcing Consulting Consulting 48

ShepHyken

MARCH 10, 2024

If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!” My Comment: A self-service experience falls under at least two categories. Is Customer Empowerment the New Customer Engagement?

Customer Service 194

Customer Service Airlines Self service Customer Experience 194

Maru Group

FEBRUARY 15, 2021

We used Maru/HUB ’s proprietary panel and surveying tools to get updated insights on consumers responses to this elusive category. But, given the age skew, grocery stores and restaurants should continue to watch this category to see if this behavior stays firm as current meal kit customers age.

Construction 52

Construction Marketing Education Surveys 52

Beyond Philosophy

FEBRUARY 25, 2023

We also hosted him on a recent podcast where he shared his three categories for customers’ evaluations of time given to your organization. In this episode, we discuss these three categories and what they mean to organizational experiences. They include time well saved, time well spent, and time well invested.

Surveys 222

Surveys Customer Experience 222

ShepHyken

SEPTEMBER 16, 2022

Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories. Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),?

Feedback 168

Feedback Chatbots Education Consulting 168

ShepHyken

FEBRUARY 13, 2024

The examples of Ford versus Ferrari and the Ritz-Carlton versus Comfort Inn illustrate a fundamental truth about customer experience: It transcends the boundaries of price and product category. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B.

Customer Experience 346

Customer Experience Transportation Airlines Customer Service 346

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. The competition consisted of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App. The 2018 APPEALIE SaaS Award winners are presented below: OVERALL SAAS CATEGORY WINNERS . Instructure. JDA Luminate.

SaaS 40

SaaS Marketing Surveys Feedback 40

ShepHyken

APRIL 23, 2024

Regardless, it made me think that what looks good on the outside may not be so good on the inside. Unfortunately, there are businesses that fall into the same category as my friend’s automobile. Apparently, he has more patience than I do and was giving the dealer another chance to fix the car.

Customer Experience 227

Customer Experience Advertising Feedback Engineering 227

AskNicely

MARCH 13, 2016

Business software review platform G2 Crowd recently named AskNicely as a “High Performer” in the Enterprise Feedback Software category where it topped competitors on every measure of customer satisfaction. Read more AskNicely reviews.

Enterprise 60

Enterprise Feedback Coaching Surveys 60

Talkdesk

AUGUST 11, 2017

GetApp just released their Call Center Category Leaders for Q3 2017 , and Talkdesk is among the leaders once again. These rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. Integrations.

Call Center 40

Call Center Contact center software call center software Contact Center 40

Beyond Philosophy

SEPTEMBER 2, 2023

09:37 We discuss how external reference pricing also influences our pricing evaluations, and sometimes even across product categories. 11:53 Ryan explains the third category, which is price image, an evaluation we gravitate toward when we don’t have as much information.

Customer Experience 195

Customer Experience 195