NICE inContact

SEPTEMBER 27, 2019

It was a no-brainer,” said Philip Bennett, Empire Customer Service Operations Manager. Happily, Philip and Empire Today got their wish list—and more—including some welcome new functionality. Philip says that in all these ways, CXone has taken Empire Today to the next level. “I More employee engagement, Check, check.

Abandon rate 54

Abandon rate Contact Center Wait times Interactive Voice Response 54

Hodusoft

MARCH 13, 2024

What English author John Philips said for technology tools in general could be said for contact center software in particular. In case they want to develop an in-house team to provide the best-in-class customer service, they need to ascertain how many agents they need to hire and how many systems they would like to put in place.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

CSM Magazine

JUNE 22, 2018

The event, which takes place at the The Ritz-Carlton on Amelia Island (August 27th-29th), will feature fireside chats, case studies, and panel discussions with executives from some of the most recognizable institutions including: Nikki Bishop, Head of Global Field Service & Digital Operations, Siemens.

Healthcare 40

Healthcare Best practices Customer Care Technology 40

Amity

JANUARY 11, 2017

Amity had the chance to sit down with test IO’s COO and CEO, Christoph Püchel and Philip Soffer , to ask them about this transition, and to find out how Customer Success has affected the overall business strategy of the company. Can you give us a brief overview of Customer Success at test IO?

Engineering 99

Engineering Management Metrics Feedback 99

TechSee

JANUARY 25, 2023

Ron Palinkas (@ronpalinkas) / Twitter Stefano Folli Head of Global Services and Solutions Delivery, Executive Vice President Stefano leads the Global Services and Solutions Delivery organization within Philips. Philips partners closely with their customers to transform healthcare delivery. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

ijgolding

MARCH 7, 2016

If you are looking for case studies of what you do not want to happen, these three could be what you are looking for: Case Study 1 – NPower. Case Study 2 – British Home Stores. Case Study 3 – Moonpig.com. NPower is one of the UK’s ‘big 6’ energy companies.

Morale 64

Morale Customer Experience Customer centricity Marketing 64

CrazyCall

AUGUST 16, 2019

Scott is straightforward and instead of selling you marketing BS, he shows real case studies and talks to industry experts who, on their own, built businesses that let them quit their jobs and live the life they want. Luckily, it’s not the case when it comes to The Sales Influence podcast. Plus, you can’t go past 4.9

Sales 115

Sales B2B Coaching Personalization 115