How To Preserve Your Contact Center QM Budget
Playvox
FEBRUARY 13, 2023
But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% of their revenue due to bad experiences. It’s not enough to stick to managing quality at the operational level.
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