TechSee

JUNE 16, 2022

With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management. Roy is a prolific writer, speaker, webinar presenter, and podcaster as well as a contact center industry analyst. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Mindtouch

FEBRUARY 8, 2018

Technical writers, especially. The help content they create is, after all, central to a successful self-service support model. So naturally, our ears perk up when the Bureau of Labor Statistics releases its annual Occupational Outlook Handbook for Technical Writers. Evidently, the Bureau of Labor Statistics agrees.

Self service 59

Self service Customer Support Management 59

Mindtouch

OCTOBER 14, 2016

The TOP 200 Recognized list is a snapshot of what’s happening in the world of Content Strategy today. Scott Abel, President, The Content Wrangler, @scottabel. Technical Writer, Honeywell, @technicalwriter. Aldous, CEO/Founder, The Content Era, LLC, @tmaldous. Matt Gourd, Technical Writer, MIRACL, @matt_gourd.

Consulting 91

Consulting Consulting Engineering Construction 91

CSM Magazine

APRIL 7, 2020

Let’s assume you want to start a career as a freelance writer because you’re a retired English teacher and would like to convert your knowledge into service. What do they think about the value of content marketing? Identify a Business Idea. It doesn’t matter if you’ve never published anything.

Advertising 52

Advertising Marketing Surveys 52

Joe Rawlinson

DECEMBER 13, 2018

The result is that now you can hardly win over new customers using generic messages, so it’s crucial to tailor offers and personalize content. It brings businesses a lot of benefits, including these: Relationship building : Personalized content allows you to get closer to the consumers and strengthen the bonds between them and your brand.

Personalization 111

Personalization Marketing Education Sales 111

JustCall

MARCH 8, 2023

Stacy Sherman Keynote Speaker, Content Creator & Podcast Host, Doing CX Right Stacy Sherman is a highly accomplished customer experience strategist and practitioner with over 25 years of experience. She is a highly sought-after speaker and writer, having spoken at various conferences. Follow Diane on LinkedIn 3.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Callminer

APRIL 21, 2020

Adeel is a Content Marketing Executive at GigWorker , a media outlet focused on the gig economy. William is the Career Development Manager at VelvetJobs , with over 12 years’ experience in career advising, coaching, and recruitment. Ali is a Digital Marketer with expertise in SEO and Content Writing. “My Craig Borowski.

Call Center 182

Call Center Management Scripts Coaching 182

Fonolo

JANUARY 14, 2020

There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. When it comes to customer service and experience content, Shep is the Godfather. . Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

AUGUST 10, 2022

If you’re new to the job market, this is a great place to start your career! Susan Noel is an experienced content writer. Customer service jobs are one of the most in-demand positions in today’s economy. They pay well and don’t always require a high level of education. About the Author.

Customer Service 52

Customer Service Engineering Education Accountability 52

Russel Lolacher

NOVEMBER 28, 2022

A few reasons why he is awesome – He’s a speaker and writer on engagement, and the Police Chief of the Mountain View Police Department, rising through their ranks over the last 20 years. A frequent speaker and writer on engagement. . How’s your family? Are you having enough time at home, outside of shining your boots?

Government 98

Government Employee engagement Management Personalization 98

Callminer

MAY 11, 2020

I have handled several disgruntled employees in my career as a user experience manager…”. William Taylor is the Career Development Manager at VelvetJobs with over 12 years’ experience in career advising, coaching, and recruitment. content marketing. Frank Spear is the Content Marketer at RafflePress. Becky Beach.

Management 273

Management Customer Experience Customer Service Coaching 273

Fonolo

APRIL 16, 2019

Today, we welcome Fonolo Solutions Engineer James Dantow into the writers’ fold. This was partially due to proximity: My father began his career in IT in the early 1990s at IBM. And so, naturally, I too looked forward to a career in IT. In addition to talking ‘call-backs’, he has a confession to make.

Call Center 108

Call Center Contact Center Engineering Construction 108

Help Scout

JULY 31, 2018

While the two channels do require some of the same writing skills — using correct grammar, writing in a friendly tone — a great email writer and a great chat writer are as different as an Olympic sprinter and a World Cup goalie. Can a person be a great customer service email writer and a great live chat writer?

Analytics 40

Analytics Accountability Personalization Scripts 40

Help Scout

DECEMBER 26, 2018

When we publish anything, our goal is always to serve up actionable, well-researched content that has something to say and contributes to the conversation. Making Content More Inclusive. We’re proud of everything we published this year, but these are the pieces that stood out. Happy New Year, folks! The Art of Negotiation.

Finance 40

Finance Sales Customer centricity Customer Support 40

Customer Guru

MARCH 7, 2018

In her career spanning over 20 years, she has played diverse roles. She has also successfully led customer experience, content, brand, and product strategies across various B2B organizations. She has also successfully led customer experience, content, brand, and product strategies across various B2B organizations.

Marketing 62

Marketing Customer Experience Journey mapping B2B 62

Natalie Petouhof

FEBRUARY 24, 2017

However, simply having a social media account and posting content is not enough. What makes the difference between good brands and great brands on social is not only the quality of content, but also the level of interaction and engagement they devote to their audience. Are you replying back to users who comment on your photos?

Marketing 65

Marketing Accountability Advertising Personalization 65

LiveChat

JANUARY 3, 2019

We’ve featured posts of many great content writers and shared tons of knowledge with you. In 2014, when Olga and I were hired as LiveChat content writers, LiveChat blog was gaining 100k unique views yearly. Yet another year has passed, you’re a year older person, but it’s a good thing! And our average bounce rate of 30%?

Chatbots 59

Chatbots B2B SaaS B2C 59

Nicereply

MARCH 7, 2019

Emily —originally from Basecamp and now at Help Scout—is an amazing writer and editor in the support community. Formerly the Director of Customer Support at Kayako, now the founder of Supported Content , it feels as though Sarah and her team keep many SaaS companies’ content afloat! Emily Triplett Lentz. Sarah Chambers.

Engineering 94

Engineering Customer Support SaaS Personalization 94

VirtualPBX

JUNE 4, 2020

This allows each of us to forward e-mails, texts, URLs, screen shots, and other pieces of content into Slack where it can be shared, discussed, tasked, and archived for future reference.”. Freelance writer John Boitnott spoke about how his personal circumstances haven’t changed much in the past few months.

Engineering 84

Engineering Education Personalization Morale 84

JivoChat

MAY 15, 2023

If you are a writer and wish to self-publish your work, learning how to sell books online can help you to boost your career. That’s an alternative for independent writers who still haven’t been able to close any deals with publishing companies, but wish to earn money from their work and become known.

Analytics 75

Analytics Sales Marketing Management 75

SmartKarrot

DECEMBER 2, 2020

With her glittering career spanning over two decades, her involvement in running world-class customer success strategies is something to remember. Being a thought leader in the space, her exceptional content is mostly fueled by real-life experiences. Over and above, she is an avid writer and speaker as well.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

Vistio

OCTOBER 5, 2021

Mark Hillary is a British/Irish writer and analyst based in São Paulo, Brazil. He continues to write books on the future of technology and CX, contribute to media debate, advises corporate leaders, and ghost-writes content for several leading global CEOs. The book did really well. That brings me to my next question. Thanks, Mark.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Natalie Petouhof

JULY 17, 2018

Roy Rasmussen, coauthor of Publishing for Publicity, is a freelance writer who helps select clients write quality content to reach business and technology audiences. His most recent projects include books on cloud computing, small business management, sales, business coaching, social media marketing, and career planning.

CRM 40

CRM Analytics Sales Marketing 40

Callminer

AUGUST 1, 2017

Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Nabahat Shanza is a professional Content writer, Freelance Blogger and Literary Analyst, Critic and Writer.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Nicereply

JANUARY 28, 2020

Build relationships with our users by moderating user-generated content in our community spaces with a high degree of accuracy, friendliness, and speed. Help users succeed by providing technical guidance and resources to members through a variety of channels, including email, social channels, and our community forum.

Customer Service 103

Customer Service Surveys Personalization Management 103

CSM Magazine

SEPTEMBER 22, 2016

In the digital world, agile marketing requires a “blended skill set” that encompasses both the creative and the analytic, spelling out the key traits digital marketers need both for success in their own careers and success in building their brands. A mastery of content as well. They need a mastery of technology. About the Author.

Marketing 40

Marketing Construction Analytics Technology 40

Natalie Petouhof

JANUARY 23, 2018

About the Author: Roy Rasmussen, coauthor of Publishing for Publicity, is a freelance writer who helps select clients write quality content to reach business and technology audiences. His clients have included Fortune 500 companies and bestselling authors.

Coaching 40

Coaching Education Sales Marketing 40

Netomi

JANUARY 5, 2022

Our favorite content from Adam: Empathy Is Not Just a Mindset; It Is a Learned Skill. Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Our favorite content from Aimee : New research: Three shifts for employee experience success.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

Starting a career as a systems engineer and transitioning into business ownership cannot be more glorious than the way Rick achieved this. An award-winning contributor to the Oracle Marketing Cloud Blog series, Peter’s content on Customer Success is highly valued in the Customer Success community. Rick Adams. James Scott. Irit Eizips.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JANUARY 5, 2022

He has written insightful content on customer success that the CS community has found immensely valuable. With 20 years of experience in the software industry, Adam has dedicated his career to helping customers reach success through their version of it. Aaron Thompson. She’s the GVP NAA Customer Success & Renewals at Oracle.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

After beginning her career as a Marketing intern at the Rafain Palace Hotel & Convention Center, she is now a Customer Success Strategy Specialist at Ambev. Since beginning her career as a Product Merchandiser at Ted Baker, she has held numerous different professional roles and is now a Senior Success Manager for HubSpot.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Mindtouch

SEPTEMBER 22, 2017

Content strategy will never be the same, and our TOP25/200 Content Experience list proves it! TOP25/200 Content Experience. What do we mean by “Content Experience?” Content Experience is the evolution of content strategy blending with technical communication. A free PDF version of the full list.

Consulting 54

Consulting Consulting Education Enterprise 54

Help Scout

AUGUST 11, 2021

Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Beyond producing written content, he also has a very active Twitter feed and frequently hosts podcasts. Bill Quiseng. Bill Quiseng is a well-known influencer in the customer service space.

Customer Service 80

Customer Service Coaching Education Best practices 80

Vistio

APRIL 2, 2022

My career began in HR actually. I talked to a lot of people on the podcast who give their career journey, and I’m so surprised by how many people who I talk to that are now in leadership positions, or have moved on to be consultants, that actually started as contact center agents. Yeah, sure. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

SmartKarrot

APRIL 13, 2023

In this blog, we will introduce you to some of the most influential and visionary account management leaders who are shaping the industry with their innovative strategies, thought-provoking content, and inspiring stories. Diana Woodburn Diana Woodburn is an expert, consultant, teacher, writer, and researcher in key account management.

Accountability 11

Accountability Management Consulting Consulting 11

TeamSupport

OCTOBER 28, 2020

However, it’s also a career choice which encourages constant development. About Kristin Savage Kristin Savage is a professional Content Writer at Classy Essay and Content Editor at Grab My Essay writing services. In Conclusion.

Customer Service 75

Customer Service Feedback Education Consulting 75

Callminer

MARCH 6, 2020

Matthew Lyons is the Director of Content at Game Gavel. Matt has been playing video games his entire life and pushing evergreen gaming and tech content throughout the internet for the last 10 years. Maciej Duszynski is the career expert at Zety. William Taylor is the Career Development Manager at VelvetJobs. velvetjobs.

Management 207

Management Customer Service Consulting Consulting 207