Caller satisfaction Contact Center Definition Interactive Voice Response 
Customer Relationship Metrics
JANUARY 11, 2017
Let’s start with a definition of Customer Experience. I really like the definition from Mike Wittenstein , managing Partner of Story Miners® : “Customer Experience is the sum of everything your brand does FOR customers minus everything your business processes does TO them. Both contact centers averaged about 30,000 calls per month.
JustCall
APRIL 26, 2022
Artificial intelligence played a critical role in sustaining call centers and ensuring disruption-free functioning. With multi-level IVR, they were engaged/warmed on auto. By improving customer satisfaction and loyalty, you’ll boost customer retention rate, as well as increase the amount of new business that comes from referrals.
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