VirtualPBX

JULY 15, 2021

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool.

Call Logging 98

Call Logging Sales Management Customer Service 98

InGenius

MAY 17, 2017

This puts the interaction history of callers at agents' fingertips, allowing them to start calls on a warm note. Call Logging. When a call is over, customizable templates make it easy to log relevant information without having to repeat anything, saving your agents valuable time.

Call Logging 48

Call Logging Contact Center Management 48

Avaya

SEPTEMBER 26, 2016

Enterprise grade in this context means having call logs, directories, presence capabilities and access to enterprise collaboration tools like video and web conferencing, no matter where or how you work, or on what.)

Enterprise 78

Enterprise Call Logging Government Personalization 78

aircall

DECEMBER 7, 2022

Entry-Level Features: Android and iOS app, unlimited calls in the U.S. and Canada, voicemail-to-text, call log reports, team messaging. Entry-Level Features: Unlimited video meetings; call and voicemail transcriptions powered by AI; web and chat support; unlimited calls, MMSs, and SMSs. per user per month.

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

InGenius

MAY 10, 2018

If you're interested in making sure your highest value accounts are getting the white glove treatment when they call, that too is a report that can be achieved with CTI. Blend call data with your customer data and turn it into reporting gold. Check out our video on InGenius reporting. Product Decisions. Want to learn more?

Call Logging 48

Call Logging Self service CRM Contact Center 48

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Talkdesk

MAY 17, 2016

We are adding SMS and video to our contact center offering to enable businesses to connect with customers on their channel of choice. Video will be available later this year. For this announcement, we were joined by Brad Armstrong , Slack’s Head of Business Development. This integration is available in public beta starting May 18.

APIs 40

APIs Call Logging call center software Call Center 40

Customer Interactions

FEBRUARY 12, 2015

There are more cell phones in the world than there are people, and sometimes it seems every one of those cell phones has a video camera. While this will be beneficial for incident reporting, what do you do with all that video? Broadband connections, cloud services, text messages, and social media have become commonplace.

Technology 31

Technology Government Call Logging Analytics 31

NobelBiz

MARCH 21, 2023

More from our video on How to Build a Seamless Customer Experience Using Omnichannel? That is why you must: Ensure that you take care of call routing by optimizing your call center IVR (by configuring your parameters) and segmenting your teams to handle requests based on call type or client profile.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

SmartKarrot

MAY 14, 2023

Introduction to Microsoft Teams Calls Microsoft Teams is a chat-based workspace in Office 365 that brings people, conversations, files, and tools into one place. You can use Microsoft Teams to make audio or video calls. MS Teams has been an excellent platform to make calls and connect with remote teams and customers.

Call Logging 10

Call Logging Analytics B2B Sales 10

Dialer 360

APRIL 16, 2020

The remote call center required continuous checks and balances, most importantly. Make sure you check calls, logs, sales, and leads, etc. Certainly, you can also monitor through video conferencing and can check through system logins. Famous all over the globe for video communication.

Call Center 32

Call Center virtual call center Call Logging voip 32

JustCall

JANUARY 27, 2023

Dialpad supports voice, messaging, and video. Along with features like voicemail, IVR, and call recording, Dialpad supports integrations with third-party platforms like Salesforce, Integromat, Evernote, and Zoom. Top Features of Dialpad Custom call routing – Use IVR menus and automatically route customers to the right agent.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

Global Response

JANUARY 31, 2023

Phone is the most common customer service channel, but today, many more options exist , such as email, live chat, text messaging, social media channels, video chat, and even self-service and automated “chatbot” options. Customer service can happen in-person—at a store or another location—or it can happen virtually.

Customer Service 62

Customer Service outsourcing Construction Technical Support 62

Freshcaller

JULY 2, 2018

Call recording. Call Forwarding. Call Barging. Also, you needn’t wait for a separate training session to get your team of call center agents onboard. Even though the product is quite simple to understand we also have a detailed repository of user guides, videos , and a knowledge base. Multi-level IVR.

call center software 40

call center software Call Center Interactive Voice Response Call Logging 40

Calltools

MARCH 4, 2020

A video graphics card with at least 8 MB of RAM. Call Tools offers a call center suite that includes all of the software you need to increase agent efficiency. With Call Tools, you gain access to: IVR. In most cases, you can rely on desktop and laptop computers that have: The latest Windows or Mac OS X operating system.

Call Center 52

Call Center Interactive Voice Response CRM Analytics 52

JustCall

JANUARY 20, 2023

JustCall delivers telephony features that help enterprises tie all communication channels like calls, texts and video onto one collaborative platform. RingCentral RingCentral is a cloud-based call center platform that delivers telephony services for video, messaging, and calls.

Interactive Voice Response 52

Interactive Voice Response Enterprise APIs voip 52

VirtualPBX

NOVEMBER 17, 2020

The release of many new features for the VirtualPBX Softphone for mobile and desktop include the capability to send SMS text messages and participate in video conferences. What you receive as a VirtualPBX customer is an improved user experience that helps make the use of our Business SMS and Video Conferencing features even better.

Inbound sales 83

Inbound sales Call Logging Feedback Management 83

JustCall

JANUARY 30, 2023

Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. RingCentral RingCentral is an all-in-one cloud-based call center solution , one of the oldest in the market. It streamlines all communication channels onto one platform and provides features for video, messaging, and phone systems.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

APRIL 4, 2023

Collaboration Conference calling, screen sharing, and team collaboration tools. Collaboration features like co-browsing, screen sharing, and video conferencing. Analytics and Reporting Analytics and reporting features such as call logs and call tracking.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

DECEMBER 23, 2022

Performance management – Monitor live calls to help agents improve. per user per month Standard – Message, video, and phone features at $28.49 per user per month Premium – Message, video, and phone features and an open API at $33.74 Feedback on RingCentral from Real-World Users. per user per month.

voip 52

voip APIs CRM Enterprise 52

JustCall

FEBRUARY 13, 2023

With customer contact and call logs info stored on personal phones, your proprietary client data is moving out with your employees. It also allows you to use your old VoIP number to make calls from your new VoIP device. If customers call for an update, you can verify who the initial case handler using the call log was.

voip 52

voip Call Logging Finance Sales 52

JustCall

AUGUST 8, 2022

Apart from storing critical information, such as call logs, as a shared asset JustCall also allows internal members to set up meetings, share documents, pass call notes and dispositions during calls, tag calls, and even get on concurrent calls. JustCall was made to empower teams.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. Call masking – Mask private numbers to protect agents’ privacy. GoToConnect offers over 100 features across cloud VoIP and web, audio, and video conferencing. The pricing starts at $7.99 Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

InGenius

NOVEMBER 5, 2019

In addition to our standard features like screen pop, automated call logging, and screen transfer, there are a few new integrations we'll be demoing. InGenius brings voice into this mix, so users can click-to-dial, easily add call notes, and use call logging templates to make sure every phone call is correctly categorized.

Customer advocacy 48

Customer advocacy Call Logging Enterprise CRM 48

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Furthermore, the outgoing calls are limited to 1500 and 12,500 minutes, for the Essential and Enterprise plans, respectively.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

JustCall

FEBRUARY 6, 2023

Key Features Unlimited calling and call forwarding Caller ID, call waiting, texts, and online faxing Automatic call recording and video conferencing with screen sharing Voicemail greetings and G Suite and Office 365 integrations. Why Choose RingCentral? Check out RingCentral features here. Why Choose AirCall?

voip 52

voip Interactive Voice Response CRM Contact Center 52

InGenius

SEPTEMBER 3, 2019

Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Session Initiation Protocol (SIP).

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Plus, the sheer number of plans – four under the RingCentral MVP, two under the RingCentral Video, and four under the RingCentral Contact Center. Companies know that robust VoIP services are essential.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

AUGUST 23, 2022

It has all the features you’re used to, like transferring calls, putting them on hold, having multiple lines, and voicemail. It also has powerful new features, like analytics, conversation intelligence, auto call logging, call whispering and more. Video Calls. 10 Best Features of a Softphone.

voip 52

voip CRM Transportation Call Logging 52

JustCall

APRIL 5, 2023

Can integrate with nearly 60 CRMs, video conferencing tools, contact centers, chat platforms, like: Microsoft Teams, Salesforce, Google Workspace, 1 CRM, Copper, Freshdesk, HubSpot, Microsoft Dynamics 365, NetSuite, Pipedrive, ServiceNow, Zendesk, Zoho, Microsoft Azure, Okta Fleep, Flowdock, Gitter Group, Mei Meet, IRC Mattermost, and more.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

AUGUST 18, 2022

Some call monitoring features come loaded with powerful analytics, which use business intelligence tools to extract meaningful data from the call logs. Video Conferencing. However, the most defining moment in VoIP calls would be when it started allowing video chats.

voip 52

voip Interactive Voice Response outsourcing Engineering 52

aircall

AUGUST 13, 2021

The only way VoIP interferes with voice or video information is by turning it from analog to digital packets. Aircall analytics lets you measure various call performance indicator metrics such as call volume, wait time, hold time, and missed call rate from a single pane of glass. Call whispering. 24/7 support.

voip 62

voip Interactive Voice Response APIs Call Center 62

NobelBiz

APRIL 12, 2021

You can use a softphone to make calls from your computer to another computer or from computers to phones. As opposed to having a traditional switchboard, this lowers the cost of making phone calls. In addition to telephony, a softphone program allows you to chat and organize video conferences.

voip 52

voip Interactive Voice Response Contact Center Telecommunications 52

JustCall

JUNE 24, 2022

An upgrade through SIP trunking enables a range of new functions and capabilities within the PBX such as video conferencing, multimedia messaging, and instant data exchanges. Traditional PBX largely only had calls and related services. The system can automatically attend calls. Features of PBX phone systems.

voip 52

voip Call Logging Telecommunications Customer Support 52

Noble Systems

NOVEMBER 17, 2020

Computer telephony integration put call logs (call history, recordings, transcripts, metrics, etc.) Watch our video to learn best practices to ensure your IVR presents the right choices to customers, walk through the benefits of Automated Callbacks, and see how to set benchmarks to evaluate your IVR’s performance.

Interactive Voice Response 57

Interactive Voice Response Technology Customer Experience call center software 57

NobelBiz

MAY 24, 2022

Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. This entails organizing systematic virtual meetings with video conferencing software. For a regular interaction, you must design a team communication policy.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

JustCall

JANUARY 23, 2023

Enterprises looking for video conferencing services or in-depth analytics reports will have to look for Grasshopper alternatives. It supports all forms of communication channels – video, messaging, and calls, and is a great business phone system for enterprises of all sizes. Grasshopper has user limitations on all plans.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10