Call Logging First call resolution Interactive Voice Response Scripts 
JustCall
MAY 28, 2020
Agents can also easily take notes while on call or read out call scripts. Call notes help agents to give personalized customer experience. With multiple active calls at any instant, agents will be able to handle more prospects. Call center agents have to make hundreds of thousands of calls in a day.
aircall
NOVEMBER 9, 2016
On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. Smart IVR: IVR enables more precise filtering and routing of calls.
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aircall
NOVEMBER 4, 2016
You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.
aircall
NOVEMBER 9, 2016
On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. Smart IVR: IVR enables more precise filtering and routing of calls.
aircall
NOVEMBER 4, 2016
You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. The filtering criteria can include agent language, type of issue, geographic location of the call, etc.
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