Expivia

FEBRUARY 26, 2024

At Expivia, we believe companies should empoy a strategic, step-by-step approach to technology adoption that prioritizes mature, AI-infused tools while exercising caution with newer, less proven solutions. Pair this with Robotic Process Automation (RPA) to automate routine tasks such as data entry, call logging, or basic customer queries.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

NobelBiz

FEBRUARY 15, 2023

After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. Once this is complete, the team reviews the call logs to ensure they’re maintaining the necessary standards in line with the standard they established for the category of calls.

Calibration 52

Calibration Call Center Call Logging Quality management 52

JustCall

APRIL 5, 2023

With JustCall, you can exercise granular control over what you want and go with your choice. Plus, it also helps that JustCall offers a few advanced features as add-on services (such as call and voicemail transcriptions, AI-powered agent coaching, etc.) Available as a separate messaging bundle.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Calibration 52