JustCall

MAY 28, 2020

Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. Read below to know how a virtual call center keeps your business operations going during the COVID crisis.

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NobelBiz

MAY 24, 2022

In this article, discover 5 tips to manage remote call center agents successfully. The value of the supervisor’s position for remote call center agents First and foremost, the supervisor is the most important person when managing a remote contact center. But how exactly?

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Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Be mindful of integrations. Likewise, check for the basics.

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JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Personalized Onboarding In addition to free installation and setup services, JustCall’s customers also get continued support through personalized onboarding.

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Babelforce

JUNE 23, 2022

Call management software: 6 top features. Here are what we consider to be the six top features to look out for when choosing call management software. Personalized call routing helps callers get through to an agent who can solve their problem. This makes it possible to set up a virtual call center and hire remote help.

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JustCall

APRIL 12, 2023

This section will enable you to make the most optimal choice based on your personalized business requirements. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

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JustCall

JUNE 24, 2022

Virtual call center: Manage international clients from anywhere in the world in one place. Obtaining a Caller ID: The caller ID can be used to mask all of your calls. Improve your advertising: Send personalized messages to customers based on their localized interests and previous purchases.

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