Cisco - Contact Center

SEPTEMBER 17, 2020

Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. Today, you can survey your customers in real-time via IVR, and using a drip dispatch approach on SMS and email after a voice call.

contact center solutions 111

contact center solutions Contact Center Surveys Enterprise 111

Nicereply

NOVEMBER 12, 2020

But fear not, Zendesk has a solution for this as well. There may come a time when you need to do something not covered by Zendesk’s impressive feature set, such as to measure Net Promoter Score or to set up an internal QA process. Zendesk Support does many things very well, but real-time notifications are not one of them.

Surveys 52

Surveys Feedback APIs call center solutions 52

Nicereply

NOVEMBER 12, 2020

But fear not, Zendesk has a solution for this as well. There may come a time when you need to do something not covered by Zendesk’s impressive feature set, such as to measure Net Promoter Score or to set up an internal QA process. Zendesk Support does many things very well, but real-time notifications are not one of them.

Surveys 52

Surveys Feedback APIs call center solutions 52

Cisco - Contact Center

MARCH 31, 2021

Part of a Powering People First series that focuses on increasing and promoting personal well-being and building better quality connections and a more inclusive work experience for all. You start to step away to call the bank, beginning to be concerned…. Every Experience with a Business Creates a Story. Except this time is different.

Customer Experience 70

Customer Experience Contact Center Customer centricity Government 70

JustCall

AUGUST 29, 2022

If you are looking forward to starting your very own call center, the outbound call should be your first consideration. This article has shared every detail related to the outbound calling strategy and what methods should be followed for effective calls. . What is Outbound Calling? Types of outbound dialer.

call center software 52

call center software Call Center outsourcing Scripts 52

NobelBiz

FEBRUARY 21, 2023

For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? How critical is customer engagement?

Call Center 52

Call Center Technology Interactive Voice Response Automatic Callback 52

NobelBiz

FEBRUARY 21, 2023

Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. This is where the need for better management of callbacks in contact centers emanates. One solution to this problem is to increase the capacity of call center agents. Why do call centers offer the callback option?

Best practices 52

Best practices Contact Center Abandon rate Management 52