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Redefining the Future of Enterprise Contact Center Solutions

Balto

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

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Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

Cisco - Contact Center

This enables the contact center to truly understand how the customer is feeling and be able to personalize their interaction with the customer even further. These new Webex Experience Management capabilities are currently available to customers who use Cisco Webex Contact Center Enterprise and Unified Contact Center Enterprise.

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Every Enterprise Should Have Call Center Software

Hodusoft

There is no reason to not have call center software in your enterprise particularly when it is available as a hosted, pay as you go option. Setting it up is so easy and affordable Call center solutions incorporate WebRTC that brings absolute freedom in its wake. Deliver it using your in-house staff.

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Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers

Hodusoft

Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. .

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5 Ways to Reduce Your Contact Center’s Average Time in Queue

3CLogic

To combat this issue, contact center managers should analyze their historic call volumes through robust reporting engines to determine peak call times or seasons and staff accordingly. This is particularly important when call volume is high and customers are waiting in their queue.

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DOT WFH Extension Till 31st December 2020 Yet Another Reason to Get Your Call Center Software

Hodusoft

Even DoT has extended relaxation up to 31 st December 2020 to permit contact centers to carry out remote operations with their employees working from home. Even business enterprises can maintain continuity with the use of the right contact center software that makes it effortless for employees to collaborate, work, and provide service.

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An Introduction to the Virtual Call Center

Noble Systems

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Reduce upfront and operational costs.