Hodusoft

JANUARY 5, 2022

Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Here are the top 7 software requirements for call centers for the “New Normal” In the light of COVID-19, businesses must rethink their customer service strategies.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

NobelBiz

MAY 22, 2022

In our attempt to make sense of the struggles of hiring, keeping, and meeting the needs of call center agents. We’ve relied on the knowledge of three experts with decades of experience in the contact center space and call center workforce management in particular. Is it going to be hybrid or on-site?

call center workforce 52

call center workforce Call Center Management Gamification 52

SharpenCX

NOVEMBER 4, 2021

As we navigate increased security risks, call centers must invest in high-quality call center software and data protection. Call centers deal with an overwhelming amount of data. Select the right call center software with the best cloud infrastructure to secure your information at all times.

Call Center 128

Call Center call center software Interactive Voice Response Analytics 128

aircall

NOVEMBER 18, 2016

Call centers are designed to handle a massive volume of calls. Generally call centers are used to handle customer service, technical support or sales. They can field inbound calls, perform outbound calls, or be a hybrid of the two. What can a call center do?

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

NobelBiz

APRIL 5, 2022

Training and adapting to the remote work environment As businesses attempt to provide a uniform and consistent client experience, the transition to remote and hybrid workforce in contact centers has presented new obstacles. As they should be provided with functional communication methods, comfortable chairs, and desk space.

Contact Center 52

Contact Center Interactive Voice Response First call resolution Call Center 52

aircall

NOVEMBER 18, 2016

Call centers are designed to handle a massive volume of calls. Generally call centers are used to handle customer service, technical support or sales. They can field inbound calls, perform outbound calls, or be a hybrid of the two. What can a call center do?

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

SharpenCX

JUNE 9, 2021

But many will continue to offer a hybrid model to employees, with flexibility to allow remote work as desired. Often, when your team is in a physical office space together, you don’t have to direct every social interaction and encourage camaraderie with your team. You’re not Michael Scott calling everyone into the conference room.

Management 67

Management Contact Center Employee engagement Engineering 67

JustCall

FEBRUARY 13, 2023

Also, operating your own sales call center gives you complete control over all aspects of the sales process, from the technology used down to the script. CRM A CRM (Customer Relationship Management) system is a database of customer records, all within one platform. Just Call is a cloud-based service.

Sales 52

Sales Call Center Interactive Voice Response CRM 52