Remove Calibration Remove Quality management Remove Schedule adherence Remove Surveys
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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.

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Workforce Optimization: What It is and Why You Need It

Playvox

Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. However, the two main components are Quality Management and Workforce Management. This results in long wait times and abandoned conversations.