CX Accelerator

DECEMBER 31, 2018

From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it? Have the boss of the Supervisors do skip level 1 on 1’s with the Reps to understand how they feel and provide feedback loop to the Supervisors. Anything you want more feedback on?What How do you think you’re doing?Anything

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Etech GS

APRIL 1, 2019

Don’t make the employees nervous. To get your employees engaged, you need to explain why you are carrying out monitoring. It will help your employees understand the process better and what is required of them as they interact with customers. . Gather Feedback. Allow the agent to own the solution.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

Integrity Solutions

AUGUST 24, 2022

To make the most of the remainder of the year, consider creating a “keep doing, stop doing, start doing” list to re-calibrate your thinking and adjust your priorities. Just like your muscles need regular exercise to stay in shape, so does your brain. Is there something else you could be doing that would add more value?

Sales 86

Sales Coaching Calibration B2B 86